At a Glance
- Tasks: Lead a dynamic store team to deliver exceptional customer experiences and support community initiatives.
- Company: Join Henderson Group, Northern Ireland’s top foodservice provider with a family-oriented culture.
- Benefits: Enjoy competitive pay, discounts, and opportunities to engage in community projects.
- Other info: Flexible full-time role with opportunities for growth and development.
- Why this job: Make a real impact in your community while developing leadership skills in a supportive environment.
- Qualifications: Must be 18+, with retail experience and a passion for teamwork and customer service.
The predicted salary is between 30000 - 40000 € per year.
This position offers an hourly rate of £14.63 and benefits. It is a full-time role at 42.5 hours per week, covering morning, evening, and weekend shifts between 6:00am and 11:00pm, Monday to Sunday, requiring flexibility.
Location: EUROSPAR Moat Street – 104 Moat St, Donaghadee, Down, BT21 0ED.
About the Henderson Group: Henderson Group is Northern Ireland’s leading foodservice provider, with subsidiaries Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,500 staff and were ranked 5th in the Ulster Business Top 100 Companies 2024. We are a family‑owned, Investors in People accredited organisation that values Ambition, Customer First, Teamwork and Integrity.
Role Overview: Reporting to the Assistant Manager and/or Store Manager, you will help lead the store team to provide a shopping experience that exceeds customer expectations and benefits the local community.
Responsibilities:
- Work with the Assistant Manager and/or Store Manager to lead the store team in following store policies, standards and practices.
- Take responsibility for the store in the absence of other leaders, including keyholder duties.
- Act as a positive role model and represent the company values.
- Train, manage workload and support your team, ensuring resources are deployed effectively to deliver the best customer experience.
- Support the Store Manager to maximise store performance by understanding and implementing the store plan and priorities.
- Promote and participate in community initiatives alongside the store team.
- Cover the Post Office when required as part of the role.
Skills and Qualifications:
- Must be aged 18 years or over and have previous retail experience, including at least 6 months at a supervisory level leading a customer‑focused team.
- Strong listening, interaction and communication skills with customers and team members.
- Target‑driven mindset to help the store achieve its business plans and focus on continuous improvement.
- Ability to inspire others to perform at their best for each other and the customer.
Values Alignment:
- Ambition – Strive to be better and seek new challenges.
- Customer First – Provide exceptional service and support communities.
- Teamwork – Succeed together, share knowledge and help colleagues.
- Integrity – Be fair, honest, ethical, respectful, inclusive and champion diversity.
Benefits: The role offers competitive pay, employee assistance programmes, discount schemes across UK/Ireland grocery and fuel outlets, staff discounts at SPAR/EUROSPAR Henderson Group stores, and engagement in community projects such as defibrillator installations and school sports days.
Working Hours: Full‑time position at 42.5 hours per week, with availability for morning, evening and weekend shifts between 6:00am and 11:00pm, Monday to Sunday. Flexibility in shift coverage is required. Shortlisted candidates may discuss shift patterns in detail during interview.
Team Leader - Moat Street in Donaghadee employer: Henderson Group
Henderson Group is an exceptional employer, offering a supportive and dynamic work environment in Donaghadee, where teamwork and community engagement are at the heart of our operations. With competitive pay, comprehensive employee benefits, and a strong commitment to personal and professional growth, we empower our staff to excel while making a positive impact in the local community. Join us to be part of a family-owned company that values ambition, integrity, and customer-first service.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Moat Street in Donaghadee
✨Tip Number 1
Get to know the company! Research Henderson Group and their values. When you walk into that interview, show us you understand what they stand for and how you can contribute to their mission.
✨Tip Number 2
Practice your communication skills. As a Team Leader, you'll need to inspire your team and connect with customers. Role-play common scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Be ready to share examples of your leadership experience. Think of specific times when you’ve motivated a team or improved customer service. We want to hear how you’ve made a difference!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Henderson Group family. Don’t miss out!
We think you need these skills to ace Team Leader - Moat Street in Donaghadee
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Use a friendly tone and share a bit about what makes you tick.
Tailor Your Application:Make sure to customise your application for the Team Leader role. Highlight your previous retail experience and how it aligns with our values like teamwork and customer-first mentality. This shows us you’re genuinely interested!
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on your key achievements and skills that make you a great fit for the position.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Henderson Group
✨Know the Company Values
Before your interview, take some time to understand the core values of the Henderson Group. They value ambition, customer first, teamwork, and integrity. Be ready to share examples from your past experiences that demonstrate how you embody these values.
✨Showcase Your Leadership Skills
As a Team Leader, you'll need to inspire and manage a team. Prepare specific examples of how you've successfully led a team in the past, focusing on your ability to motivate others and improve performance. Highlight any experience you have in training or mentoring team members.
✨Demonstrate Flexibility
This role requires flexibility with shifts, so be prepared to discuss your availability. Share instances where you've adapted to changing schedules or taken on additional responsibilities. This shows you're ready to meet the demands of the job.
✨Prepare for Customer-Focused Scenarios
Since the role is heavily focused on customer service, think about times when you've gone above and beyond for customers. Be ready to discuss how you handle difficult situations and ensure a positive shopping experience, as this will resonate well with the interviewers.
