At a Glance
- Tasks: Lead a dynamic store team to deliver exceptional customer experiences.
- Company: Join a community-focused retail brand with strong values.
- Benefits: Enjoy competitive pay, discounts, and employee support programmes.
- Other info: Flexible hours with opportunities for growth and teamwork.
- Why this job: Make a real impact in your community while developing leadership skills.
- Qualifications: Must be 18+, with 6 months of supervisory experience in retail.
The predicted salary is between 14.63 - 14.63 £ per hour.
£14.63 per hour; full-time position at 30 hours per week. Working within store opening hours Monday to Sunday, 6:00am to 11:00pm. Opening, closing and weekend shifts will be expected.
Overview
Reporting to the Assistant Manager and/or Store Manager you will help to lead the store team to provide a shopping experience that exceeds our customers’ expectations and makes a difference in the local community.
Responsibilities
- Lead the store team to follow store policies, standards and practices.
- Take responsibility for the store in the absence of other leaders, including keyholder responsibility.
- Serve as a positive role model, representing our values of Ambition, Customer First, Teamwork and Integrity.
- Train, manage workload and support the team, ensuring resources are optimised for the best customer experience.
- Support the Store Manager to maximise store performance, implementing the store plan and priorities.
- Promote community initiatives and get involved in local community support.
- Cover the Post Office when required.
Skills for Success
- Age 18 or over, with at least 6 months supervisory experience in a customer-focused retail environment.
- Strong listening, interaction and communication skills with customers and team members.
- Target-driven, focused on continuous improvement and business plan achievement.
- Inspirational, encouraging teammates and customers to perform their best.
Values
- Ambition – We always strive to be better, seeking new challenges and improving things.
- Customer First – Exceptional service, customers at heart, supporting communities.
- Teamwork – Success together, helping colleagues and sharing knowledge.
- Integrity – Fair, honest, ethical, inclusive, championing diversity.
Benefits
Benefits include attractive pay, employee assistance programme, discount scheme across UK/Ireland, staff grocery/fuel discount at SPAR/EUROSPAR stores, and more.
Working Hours: Full-time position at 30 hours per week, within store opening hours Monday to Sunday, 6:00am to 11:00pm. Opening, closing and weekend shifts will be expected.
Locations
Team Leader - Belt Road in Derry, Londonderry employer: Henderson Group
As a Team Leader at our Belt Road location, you will be part of a dynamic and supportive work culture that prioritises teamwork, integrity, and community engagement. We offer competitive pay, comprehensive benefits including discounts across UK/Ireland, and opportunities for personal and professional growth, making it an ideal environment for those looking to make a meaningful impact in retail while developing their leadership skills.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Belt Road in Derry, Londonderry
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Henderson Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Henderson Group!
We think you need these skills to ace Team Leader - Belt Road in Derry, Londonderry
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Henderson Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Henderson Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Henderson Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Henderson Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
