At a Glance
- Tasks: Assist customers, operate checkouts, and maintain stock levels in a vibrant store environment.
- Company: Join Henderson Group, Northern Ireland’s leading foodservice provider with a family-oriented culture.
- Benefits: Earn £11.75 to £13.10 per hour, enjoy staff discounts, and access an employee assistance programme.
- Other info: Flexible hours available, with opportunities to support community initiatives.
- Why this job: Make customers smile while gaining valuable experience in a supportive team atmosphere.
- Qualifications: No experience needed; just bring your passion, energy, and positive attitude!
The predicted salary is between 13.1 - 13.1 £ per hour.
Customer Advisor £11.75 to £13.10 per hour depending on your age & benefits. Full Time positions available at 30 hours (4/7 days per week), working within the hours of Monday to Sunday 7:00am to 11pm, with full flexibility required. Morning, Evening and Weekend availability is essential.
Who are we? Henderson Group are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,500 staff and have been placed 4th in Ulster Business Top 100 Companies 2023. We’re an Investors in People accredited, family‑owned group, and our culture is lived out through our four core values— Ambition, Customer First, Teamwork and Integrity.
A look into the role: Reporting to the Store Management Team, you will assist in the efficient running of the store on a daily basis, ensuring that a high standard of customer service is achieved at all times. As Customer Advisor you will be required to:
- Listen to and understand our customers’ needs and advise customers about our products and services.
- Operate all checkouts accurately, ensuring customer transactions are processed efficiently and in a timely manner.
- Ensure that stock is replenished daily and complies with company stock rotation process.
- Ensure that stock is effectively merchandised to enhance sales.
- Make sure that all stock is displayed at the correct price using the corresponding Shelf Edge Label.
- Actively ensure that a high level of customer service is achieved and maintained within the store at all times.
- May be required to cover the Post Office when required as part of this role.
- Any other duties as required for the role.
Skills for Success: No previous retail experience required; we will provide all the right training. We are looking for team members with personality, passion, energy and a positive attitude who know how to make our customers smile and provide the very best experience.
Are we right for you? As part of this role, it will be important that you feel aligned with the values that we live and work by.
- Ambition – We always strive to be better, we seek new challenges and look for ways to do things better.
- Customer First – We provide exceptional service. We put customers at the heart of everything and support our communities.
- Teamwork – We succeed together. We help colleagues succeed and share our knowledge and skills.
- Integrity – We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward: The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. You will have the balance necessary to enjoy your job and your life.
Benefits: Benefits include attractive pay, employee assistance programme, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company‑owned stores and many more.
Location: Hightown Avenue Mallusk, Newtownabbey BT36 4RT.
Customer Advisor - Sunnyside employer: Henderson Group
Henderson Group is an exceptional employer, recognised as Northern Ireland’s leading foodservice provider and ranked 4th in Ulster Business Top 100 Companies 2023. With a strong commitment to employee development through Investors in People accreditation, we foster a vibrant work culture centred on our core values of Ambition, Customer First, Teamwork, and Integrity. Our flexible working hours, competitive pay, and comprehensive benefits, including staff discounts and an employee assistance programme, make us an attractive choice for those seeking meaningful and rewarding employment in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Sunnyside
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Henderson Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Henderson Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor - Sunnyside
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Henderson Group:Your cover letter is your chance to shine! Tell us why you want to work at Henderson Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Henderson Group!
How to prepare for a job interview at Henderson Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
