Customer Advisor
Pay rates ranging from £11.75 - £13.10 per hour depending on your age and great benefits.
Positions available between 8 - 37.5 hours per week, working within the hours of Monday to Sunday, 6:00am to 11:00pm, with a degree of flexibility required. Please note, full flexibility within the opening hours of the store will be expected.
A look into the role
Reporting to the Store Management Team, you will assist in the efficient running of the store on a daily basis, ensuring that a high standard of customer service is achieved at all times.
- Listening to and understanding our customers' needs and advising customers about our products and services.
- Operate all checkouts accurately, ensuring customer transactions are processed efficiently and in a timely manner.
- Ensure that stock on a daily basis is replenished while complying with the company stock rotation process.
- Ensure that stock is effectively merchandised to enhance sales.
- Make sure that all stock is displayed at the correct price using the corresponding Shelf Edge Label.
- To actively ensure that a high level of customer service is achieved and maintained within the store at all times.
- You may be required to cover the Post Office when required as part of this role.
- Any other duties as required for the role.
Skills for Success
- Don’t worry if you have no previous retail experience, we’ll provide you with all the right training.
- Above all we are looking for team members with personality, passion, energy and a positive attitude who know how to make our customers smile and provide the very best experience.
Applicants should note that based on the response, the company may increase the shortlisting criteria.
Are we right for you?
Ambition – We always strive to be better. We seek new challenges and look for ways to do things better.
Customer First – We provide exceptional service. We put customers at the heart of everything and support our communities.
Teamwork – We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
Integrity – We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward
The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days.
You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.
Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.
Benefits include attractive pay, employee assistance programme, discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.
Working Hours
Positions available between 8 - 37.5 hours per week, working within the hours of Monday to Sunday, 6:00am to 11:00pm, with a degree of flexibility required. Please note, full flexibility within the opening hours of the store will be expected. Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at interview.
Completed applications must be submitted online by midnight on Thursday 30th July 2026.
Hightown Avenue Mallusk, Newtownabbey BT36 4RT +44 (0)
#J-18808-LjbffrCustomer Advisor - Silverwood employer: Henderson Group
Henderson Group is an exceptional employer, offering a supportive and dynamic work environment in Limavady, where employees are encouraged to grow and develop their careers. With a strong focus on teamwork, integrity, and customer service, staff enjoy attractive benefits including competitive pay, discounts, and a commitment to employee well-being. Join us to be part of a family-owned business that values ambition and community support, making every day at work meaningful and rewarding.
