At a Glance
- Tasks: Assist customers, manage transactions, and maintain store standards.
- Company: Join a community-focused business with a commitment to excellence.
- Benefits: Competitive pay, discounts, and a supportive work environment.
- Other info: Great opportunities for personal growth and celebrating your achievements.
- Why this job: Make a real impact while enjoying a flexible schedule and team spirit.
- Qualifications: No experience needed; just bring your passion and positive attitude.
The predicted salary is between 23 - 26 £ per hour.
Pay rate ranging from £11.75 – £13.10 per hour depending on age and benefits.
Working Hours
Full time – 30 hours per week, Monday to Sunday, 6:00am to midnight with a degree of flexibility required. Availability to cover mornings, afternoons and evenings is expected.
A look into the role
Reporting to the Store Management Team, you will assist in the efficient running of the store on a daily basis, ensuring a high standard of customer service at all times.
Responsibilities
- Listening to and understanding customers’ needs and advising customers about our products and services.
- Operating all checkouts accurately, ensuring customer transactions are processed efficiently and in a timely manner.
- Replenishing stock daily while complying with the company stock rotation process.
- Merchandising stock effectively to enhance sales.
- Ensuring all stock is displayed at the correct price using the corresponding shelf edge label.
- Actively ensuring a high level of customer service is achieved and maintained within the store at all times.
- May be required to cover the Post Office when required as part of this role.
- Any other duties as required for the role.
Skills for Success
Training is provided; no previous retail experience required. Looking for team members with personality, passion, energy and a positive attitude who know how to make customers smile and provide the best experience. Applicants should note that based on the response, the company may increase the shortlisting criteria.
Are we right for you?
- Ambition – We always strive to be better. We seek new challenges and look for ways to do things better.
- Customer First – We provide exceptional service. We put customers at the heart of everything and support our communities.
- Teamwork – We succeed together. We help colleagues to succeed and share our knowledge and skills.
- Integrity – We are fair, honest and ethical. We treat everyone with dignity and respect, are inclusive and champion diversity.
The Reward
You will be part of a business supporting defibrillator installations and school sports days. The impact you can make goes far beyond day‑to‑day duties. You will have the balance necessary to enjoy your job and life. We will help you feel proud of what you do and achieve. We will celebrate your success. Our business has been recognised externally for delivering excellence in employment. We value employee development and invest heavily in our people. Benefits include attractive pay, employee assistance programme, discount scheme throughout UK/Ireland, staff discount (groceries/fuel) at SPAR/EUROSPAR Henderson Group company‑owned stores and many more.
Customer Advisor - Glenwell employer: Henderson Group
As a Customer Advisor at Glenwell, you will join a dynamic team that prioritises exceptional customer service and community support. With a strong focus on employee development, we offer competitive pay, flexible working hours, and a range of benefits including discounts at our stores. Our inclusive work culture fosters teamwork and integrity, ensuring that you not only thrive in your role but also feel proud of the meaningful impact you make every day.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Glenwell
✨Tip Number 1
Get to know the company culture! Before your interview, check out their website and social media. This will help you understand their values and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making customers smile, think of examples from your past experiences where you've gone above and beyond for someone. Be ready to share these stories during your chat!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional. It shows that you care about the role and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Customer Advisor - Glenwell
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share a bit about what makes you passionate about customer service.
Tailor Your Application:Make sure to customise your application for the Customer Advisor role. Highlight any relevant experiences or skills that align with our values like teamwork and customer-first attitude. It shows us you’re serious about joining our team!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can communicate effectively with customers!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Henderson Group
✨Know the Role Inside Out
Before your interview, make sure you understand the Customer Advisor role thoroughly. Familiarise yourself with the responsibilities like assisting customers, operating checkouts, and stock management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Even if you don't have retail experience, any situation where you've helped someone can be relevant. Be ready to share these stories!
✨Demonstrate Team Spirit
Teamwork is key in this role, so be prepared to discuss how you work well with others. Think of times when you've collaborated with colleagues or helped someone out. Highlighting your ability to contribute positively to a team will resonate well with the interviewers.
✨Bring Your Positive Energy
The company is looking for candidates with personality, passion, and energy. During the interview, let your enthusiasm shine through! Smile, maintain eye contact, and engage with the interviewer. Showing that you have a positive attitude will make a great impression.
