At a Glance
- Tasks: Assist customers, operate checkouts, and maintain stock levels in a vibrant store environment.
- Company: Join Henderson Group, Northern Ireland’s top foodservice provider with a family-oriented culture.
- Benefits: Enjoy competitive pay, discounts, and an employee assistance programme.
- Other info: Flexible part-time hours available, perfect for students balancing studies and work.
- Why this job: Be part of a team that values ambition, customer service, and teamwork while making customers smile.
- Qualifications: No experience needed; just bring your passion, energy, and positive attitude!
The predicted salary is between 11.75 - 13.1 € per hour.
Pay rates ranging from £11.75 - £13.10 per hour depending on your age & benefits. Part-time position available 24 hours per week, working within 6:00am to 11:00pm Monday - Sunday, with a degree of flexibility required.
About Henderson Group
Henderson Group are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,000 staff and have been placed 5th in Ulster Business Top 100 Companies 2023. We’re an Investors in People accredited, family‑owned group, and our culture is lived out through our four core values – Ambition, Customer First, Teamwork and Integrity.
A look into the role
- Reporting to the Store Management Team, you will assist in the efficient running of the store on a daily basis, ensuring a high standard of customer service is achieved at all times.
- Listen to and understand customers’ needs and advise them about our products and services.
- Operate all checkouts accurately, ensuring customer transactions are processed efficiently and in a timely manner.
- Ensure daily stock is replenished while complying with the company stock rotation process.
- Ensure stock is effectively merchandised to enhance sales.
- Ensure all stock displayed at the correct price using the corresponding Shelf Edge Label.
- Actively ensure a high level of customer service is achieved and maintained within the store at all times.
- May be required to cover the Post Office when required.
- Any other duties as required for the role.
Skills for Success
No previous retail experience required; training provided. Looking for team members with personality, passion, energy and a positive attitude who know how to make customers smile and provide the best experience.
Are we right for you?
It will be important that you feel aligned with the values we live and work by.
Core Values
- Ambition – We always strive to be better and seek new challenges.
- Customer First – We provide exceptional service and put customers at the heart of everything.
- Teamwork – We succeed together, helping colleagues to succeed.
- Integrity – We are fair, honest and ethical, treating everyone with dignity and respect and championing diversity.
The Reward
Benefits include attractive pay, employee assistance programme, discount scheme throughout UK/Ireland, staff discount at SPAR/EUROSPAR Henderson Group company‑owned stores and more.
Working Hours
Part‑time position available 24 hours per week, working within 6:00am to 11:00pm Monday - Sunday, with a degree of flexibility required. Shortlisted candidates will discuss working hours and shift patterns in detail at interview.
We are an equal opportunities employer.
Customer Advisor - Ahoghill employer: Henderson Group
Henderson Group is an exceptional employer, recognised as Northern Ireland’s leading foodservice provider and ranked 5th in Ulster Business Top 100 Companies 2023. With a strong commitment to employee development through our Investors in People accreditation, we foster a vibrant work culture centred on our core values of Ambition, Customer First, Teamwork, and Integrity. Our part-time Customer Advisor roles offer competitive pay rates, flexible working hours, and a range of benefits including staff discounts and an employee assistance programme, making it a rewarding place to grow your career while delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Ahoghill
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Henderson Group. Understand their values like Ambition and Customer First, and think about how you can embody these in your responses.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. This will help you feel more confident and articulate when discussing how you can provide exceptional customer service.
✨Tip Number 3
Show your personality! When you’re in the interview, let your passion and energy shine through. Remember, they’re looking for someone who can make customers smile, so don’t be afraid to show your enthusiasm!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Henderson Group team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Advisor - Ahoghill
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Let your personality shine through in your application. Use a friendly tone and share a bit about what makes you passionate about customer service.
Tailor Your Application:Make sure to tailor your application to the role of Customer Advisor. Highlight any relevant experiences or skills that align with our core values like teamwork and customer-first attitude.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the position.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and quick!
How to prepare for a job interview at Henderson Group
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Henderson Group's core values: Ambition, Customer First, Teamwork, and Integrity. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their culture.
✨Showcase Your Customer Service Skills
As a Customer Advisor, providing exceptional service is key. Prepare to discuss specific instances where you've gone above and beyond for a customer or resolved a challenging situation. This will highlight your passion for customer satisfaction and your ability to make customers smile.
✨Be Ready for Flexibility Questions
Since the role requires flexibility in working hours, be prepared to discuss your availability. Think about how you can accommodate the store's needs while also expressing your willingness to adapt. This shows you're a team player who understands the importance of supporting your colleagues.
✨Practice Common Interview Questions
While no previous retail experience is required, it's still important to prepare for common interview questions. Practice responses to questions like 'How would you handle a difficult customer?' or 'What does teamwork mean to you?' This will help you feel more confident and articulate during the interview.
