At a Glance
- Tasks: Assist customers, operate checkouts, and maintain stock levels in a busy store.
- Company: Join Henderson Group, Northern Ireland’s leading foodservice provider with a family-oriented culture.
- Benefits: Earn competitive pay, enjoy discounts, and access employee support programmes.
- Other info: Flexible shifts available, perfect for balancing work with studies.
- Why this job: Be part of a dynamic team, gain valuable experience, and make a difference in your community.
- Qualifications: No experience needed; just bring your passion, energy, and positive attitude!
The predicted salary is between 13.1 - 13.1 £ per hour.
Customer Advisor
Location: EUROSPAR/BP (Millburn Road), 121 Millburn Road, Coleraine, Co. Londonderry, BT52 1QY.
Pay rates ranging from £11.75 - £13.10 per hour depending on your age.
Full-time and part‑time positions available (30–15 hours per week).
Working hours: 6:00 am to midnight, Monday–Sunday, with a degree of flexibility required.
About Henderson Group
Henderson Group is Northern Ireland’s leading foodservice provider, comprising Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property.
We employ over 5,000 staff and are a family‑owned company accredited as an Investor in People.
Our core values are Ambition, Customer First, Teamwork and Integrity.
Role Overview
Reporting to the Store Management Team, you will assist in the efficient running of the store on a daily basis, ensuring that high standards of customer service are achieved at all times.
Key Responsibilities
- Listen to and understand customers’ needs and advise them about products and services.
- Operate all checkouts accurately, processing customer transactions efficiently and in a timely manner.
- Replenish stock on a daily basis, complying with the company stock rotation process.
- Merchandise stock effectively to enhance sales.
- Ensure all stock is displayed at the correct price using the corresponding Shelf Edge Label.
- Actively maintain a high level of customer service within the store at all times.
- Cover the Post Office when required.
- Perform any other duties as required for the role.
Skills for Success
- No prior retail experience required – we provide comprehensive training.
- Team members with personality, passion, energy, and a positive attitude are preferred.
- The Reward
- Competitive pay and benefits package including employee assistance programme, discount scheme throughout UK/Ireland, and staff discount at SPAR/EUROSPAR stores.
- Opportunity to support community initiatives such as defibrillator installations and school sports days.
- Balanced work life with flexible shift patterns discussed at interview.
- Working Hours
Full-time and part‑time positions available (30–15 hours per week).
Hours may be scheduled between 6:00 am and midnight, Monday–Sunday.
Shortlisted candidates will discuss working hours and shift patterns in further detail at interview.
Equal Opportunity
We are an equal opportunities employer.
- Contact: Hightown Avenue Mallusk, Newtownabbey BT36 4RT. Phone: +44 (0) . Email:
- #J-18808-Ljbffr
Customer Advisor - Millburn Road in Coleraine employer: Henderson Group
Henderson Group is an exceptional employer, offering a supportive and dynamic work environment in Limavady, where employees are encouraged to grow and develop their careers. With a strong focus on teamwork, integrity, and customer service, staff enjoy attractive benefits including competitive pay, discounts, and a commitment to employee well-being. Join us to be part of a family-owned business that values ambition and community support, making every day at work meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Millburn Road in Coleraine
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Henderson Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Henderson Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor - Millburn Road in Coleraine
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Henderson Group:Your cover letter is your chance to shine! Tell us why you want to work at Henderson Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Henderson Group!
How to prepare for a job interview at Henderson Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
