At a Glance
- Tasks: Assist customers, operate checkouts, and maintain stock levels in a vibrant store environment.
- Company: Join Henderson Group, Northern Ireland’s leading foodservice provider with a family-oriented culture.
- Benefits: Enjoy competitive pay, discounts, and an employee assistance programme.
- Other info: Flexible part-time hours with opportunities for growth and celebration of your success.
- Why this job: Make a real impact by providing exceptional customer service and supporting your community.
- Qualifications: No experience needed; just bring your passion, energy, and positive attitude!
The predicted salary is between 11 - 13 £ per hour.
Pay rates ranging from £11.75 - £13.10 per hour depending on your age & Benefits. Part‑time position available 16 hours per week, working within 5:00pm – midnight Monday – Friday & 6:00am to midnight Saturday – Sunday, with a degree of flexibility required.
Location: SPAR/MAXOL (Castlerock) 2 Castlerock Road, Coleraine, Co. Londonderry, BT51 3HP.
Who are we? Henderson Group are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,000 staff and have been placed 5th in Ulster Business Top 100 Companies 2023. We're an Investors in People accredited, family‑owned group, and our culture is lived out through our four core values – Ambition, Customer First, Teamwork and Integrity.
A look into the role: Reporting to the Store Management Team, you will assist in the efficient running of the store on a daily basis, ensuring that high standards of customer service is achieved at all times.
- Listening to and understanding our customers' needs and advising customers about our products and services.
- Operate all checkouts accurately, ensuring customer transactions are processed efficiently and in a timely manner.
- Ensure that stock on a daily basis is replenished while complying with the company stock rotation process.
- Ensure that stock is effectively merchandised to enhance sales.
- Make sure that all stock is displayed at the correct price using the corresponding Shelf Edge Label.
- Actively ensure that a high level of customer service is achieved and maintained within the store at all times.
- Cover the Post Office when required as part of this role.
- Any other duties as required for the role.
Skills for Success: Don’t worry if you have no previous retail experience, we’ll provide you with all the right training. Above all we are looking for team members with personality, passion, energy and a positive attitude who know how to make our customers smile and provide the very best experience.
Are we right for you? As part of this role, it will be important that you feel aligned with the values that we live and work by.
Company values:
- Ambition – We always strive to be better. We seek new challenges and look for ways to do things better.
- Customer First – We provide exceptional service. We put customers at the heart of everything and support our communities.
- Teamwork – We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
- Integrity – We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward: The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.
Benefits: Benefits include attractive pay, employee assistance programme, Discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company‑owned stores and many more.
Working Hours: Part‑time position available 16 hours per week, working within 5:00pm – midnight Monday – Friday & 6:00am to midnight Saturday – Sunday, with a degree of flexibility required. Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at Interview.
Application Deadline: Applications must be submitted online by midnight on Monday 22nd June 2026.
Equal Opportunity: We are an equal opportunities employer.
Customer Advisor - Castlerock Road in Coleraine employer: Henderson Group
Henderson Group is an exceptional employer, offering a supportive and inclusive work environment where employees are valued and encouraged to grow. With a strong focus on teamwork and customer service, staff enjoy flexible part-time hours, competitive pay rates, and a range of benefits including discounts and an employee assistance programme. As a family-owned business, we celebrate our employees' successes and foster a culture of ambition and integrity, making it a rewarding place to work in Coleraine.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Castlerock Road in Coleraine
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Henderson Group. Understand their values like Ambition and Customer First, and think about how you can embody these in your role as a Customer Advisor.
✨Tip Number 2
Practice your customer service skills! Since this role is all about making customers smile, think of examples from your past experiences where you've gone above and beyond for someone. This will show your passion and energy during the interview.
✨Tip Number 3
Dress the part! Even though it’s a part-time position, showing up looking smart and professional can make a great first impression. It shows you care about the opportunity and are ready to represent the brand.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and gives you a better chance of standing out. Plus, you’ll be one step closer to joining our amazing team!
We think you need these skills to ace Customer Advisor - Castlerock Road in Coleraine
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see your passion and energy, so don’t be afraid to show us what makes you unique.
Tailor Your Application:Make sure to tailor your application to the Customer Advisor role. Highlight any relevant experience or skills that align with our values of Ambition, Customer First, Teamwork, and Integrity.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure your key points stand out without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Henderson Group
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Henderson Group's core values: Ambition, Customer First, Teamwork, and Integrity. Think of examples from your past experiences that demonstrate how you embody these values, as this will show your alignment with their culture.
✨Showcase Your Customer Service Skills
As a Customer Advisor, exceptional service is key. Prepare to discuss specific instances where you've gone above and beyond for a customer or resolved a challenging situation. This will highlight your ability to put customers first, which is crucial for the role.
✨Be Ready for Flexibility Questions
Since the position requires flexibility in working hours, be prepared to discuss your availability. Think about how you can accommodate the shift patterns mentioned in the job description and express your willingness to adapt to the needs of the store.
✨Bring Your Personality
Henderson Group is looking for team members with personality, passion, and energy. During the interview, let your enthusiasm shine through! Share what excites you about the role and how you can contribute to creating a positive atmosphere for both customers and colleagues.
