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- Tasks: Provide IT support for innovative EPOS software and assist customers with technical issues.
- Company: Join Henderson Group, Northern Ireland's leading foodservice provider with a family-oriented culture.
- Benefits: Enjoy competitive salary, healthcare, employee discounts, and a supportive work environment.
- Other info: Hybrid working available, with opportunities for personal and professional growth.
- Why this job: Kickstart your IT career with hands-on experience in a dynamic and rewarding role.
- Qualifications: 6 months of IT support experience and familiarity with Microsoft Operating Systems required.
The predicted salary is between 30000 - 40000 £ per year.
At Henderson Group, we are proud to be Northern Ireland's leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 6,000 staff and have been placed 5th in Ulster Business Top 100 Companies 2024. We're a family-owned team that cares about our people and the community in which we live.
Henderson Technology are the proud creators of EDGEPoS, the multi award-winning global EPOS software system. We provide our retailers with the most innovative features and solutions for their EPOS software. Reporting to the Helpdesk Manager, our Trainee Support Analyst will provide a comprehensive IT support service to customers of Henderson Technology. This technical role will be responsible for supporting over 1,000 peer to peer networks located in multiple locations supporting basic and advanced users.
You will identify and learn software and hardware technologies used and supported by the company. This highly versatile role will present the successful candidate with the opportunity to develop their IT career within a global leader of retail IT solutions. The role will also include Call Handling duties.
Our ideal candidate will have strong technical knowledge and excellent customer care skills. Working as Trainee Technical Support Analyst you will:
- Assist in the deployment, administration, and support for the company's EPoS software product updates.
- Field incoming support requests from end users, with total call ownership to completion.
- Access and install appropriate upgrades, patches, drivers etc.
- Perform advanced troubleshooting and remediation of support queries.
- Perform hands on fixes including software/hardware installs and upgrades and configuring systems and applications for use in customer sites.
- Provide both remote and on-site support as required.
- Identifying and addressing issues in the customer estate via EDGEPoS Update Server and providing details to feedback to the development team as required.
- Assist the Support Project Co-Ordinator in the delivery and implementation of Henderson Technology Projects.
- Answering inbound customer calls in a confident and personable manner.
- Allocate call tickets to the Helpdesk Support team using our call management system.
Joining us as Trainee Technical Support Analyst the minimum criteria you'll need is:
- Minimum of 6 months experience of working in an IT support environment.
- Familiarity with Microsoft Operating Systems.
- Basic understanding of TCP/IP networking.
- Full, current UK/EU driving licence with access to your own vehicle.
The Attributes you'll need include:
- A flair and enthusiasm for learning.
- Strong focus on people and customer service.
- Ability to work with initiative.
It is Desirable if you have:
- Previous experience of retail EPoS system technologies.
- Previous experience in an IT support analyst role.
- Experience of using remote support tools and techniques.
- The ability to work effectively within a team under pressure and to tight deadlines.
- Experience of convenience retailing business processes.
As part of this role, it will be important that you feel aligned with the values that we live and work by:
- Ambition: We always strive to be better. We seek new challenges and look for ways to do things better.
- Customer First: We provide exceptional service. We put customers at the heart of everything and support our communities.
- Teamwork: We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
- Integrity: We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. In the last year Henderson group staff and retail stores raised over £1 million for charity partners. You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.
Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people. Benefits include market competitive salary, contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, Reward Gateway Employee Recognition & Discount Scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.
This is a full-time position working 36.5 hours per week. Working hours will be 8:45am-4:45pm Monday to Thursday and 8:45am-3:45pm Friday. Hybrid working arrangement available.
If you'd like to speak with us before making your application, our Talent Acquisition Specialist - Joanne McClelland would be happy to have a confidential chat with you about the role on offer. Completed applications must be submitted online by midnight on Sunday 24th May 2026. We are an equal opportunities employer.
Trainee Technical Support Analyst in Belfast employer: Henderson Group
Contact Detail:
Henderson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Technical Support Analyst in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Henderson Group. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to IT support and customer service. Think about your past experiences and how they relate to the role of Trainee Technical Support Analyst. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your tech skills! Be ready to discuss any technical knowledge you have, especially around Microsoft Operating Systems and networking. If you've worked with EPoS systems before, make sure to highlight that experience during your chat.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a few thoughtful questions prepared. This shows your enthusiasm for the role and helps you figure out if Henderson Group is the right fit for you. And remember, apply through our website for the best chance!
We think you need these skills to ace Trainee Technical Support Analyst in Belfast
Some tips for your application 🫡
Show Your Passion for IT: When writing your application, let us see your enthusiasm for technology and customer support. Share any relevant experiences that highlight your interest in IT and how you’ve helped others solve tech issues.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for the Trainee Technical Support Analyst role. Use keywords from the job description to demonstrate that you understand what we’re looking for and how you fit the bill.
Highlight Relevant Experience: Even if you don’t have extensive experience, mention any IT support roles or projects you've been involved in. We want to see your familiarity with Microsoft Operating Systems and any troubleshooting skills you possess.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Henderson Group
✨Know Your Tech
Brush up on your technical knowledge, especially around Microsoft Operating Systems and TCP/IP networking. Be ready to discuss any relevant experience you have in IT support, as this will show your familiarity with the tools and systems they'll expect you to use.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think about examples from your past where you've provided excellent customer service. Prepare to share how you handled difficult situations or resolved issues, as this will demonstrate your people skills and ability to work under pressure.
✨Show Your Enthusiasm for Learning
Henderson Group values ambition and a desire to learn. Be prepared to talk about how you keep up with new technologies or any additional training you've pursued. This will highlight your commitment to personal growth and your eagerness to contribute to the team.
✨Practice Call Handling Scenarios
Since you'll be fielding support requests, it’s a good idea to practice handling calls. Think through common IT issues and how you would troubleshoot them over the phone. This will help you feel more confident during the interview and show that you're ready for the hands-on aspects of the role.