At a Glance
- Tasks: Lead a dynamic store team to deliver exceptional customer experiences and support local initiatives.
- Company: Join Henderson Group, Northern Ireland’s top foodservice provider with a family-oriented culture.
- Benefits: Enjoy competitive pay, employee discounts, and a supportive work environment.
- Other info: Flexible shifts available, with opportunities for career growth and personal development.
- Why this job: Make a real impact in your community while developing your leadership skills.
- Qualifications: Must be 18+, with retail experience and a passion for teamwork and customer service.
The predicted salary is between 30000 - 40000 € per year.
£14.63 per hour & Benefits
Full-time position available at 42.5 hours per week. Availability to cover morning, evening & weekend shifts within the hours of 6:00am – 11:00pm, Monday to Sunday, with a degree of flexibility required.
About Henderson Group
Henderson Group are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2024. We're an Investors in People accredited, family‑owned group, and our culture is lived out through our four core values – Ambition, Customer First, Teamwork and Integrity.
Role Overview
Reporting to the Assistant Manager and/or Store Manager you will help to lead the store team to provide a shopping experience that exceeds our customers’ expectations and makes a difference in the local community.
Key Responsibilities
- Alongside the Assistant Manager and/or Store Manager lead the store team to follow store policies, standards and practices.
- Taking responsibility for the store in the absence of other leaders (includes keyholder responsibility).
- Be a positive role model to the team and represent our values of Ambition, Customer First, Teamwork and Integrity.
- Train, manage the workload and support your team, whilst being hands on in store – ensuring you work together to achieve the right resources in the right place at the right time to deliver the best customer experience.
- Support the Store Manager to maximise store performance which includes understanding and implementing the store plan and priorities.
- Alongside the store team, actively promote and get involved in initiatives to support the local community.
- You may be required to cover the Post Office when required as part of this role.
Skills & Qualifications
- You must be aged 18 years or over (for store legislative requirements) along with previous store retail experience, of which at least 6 months have been at a supervisory level leading a team of people in a customer‑focused environment.
- A natural ability to listen, interact and communicate with customers and team members.
- Target driven to help the store achieve their business plans/priorities and be focused on continuous improvement.
- Be able to inspire everyone to do their best for each other and the customer.
Values Fit
- Ambition: We always strive to be better. We seek new challenges and look for ways to do things better.
- Customer First: We provide exceptional service. We put customers at the heart of everything and support our communities.
- Teamwork: We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
- Integrity: We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward
The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve, and we will be here to celebrate your success.
Benefits
Benefits include attractive pay, employee assistance programme, Perks Offers/Discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company‑owned stores and many more.
Working Hours
Full‑time position available at 42.5 hours per week. Availability to cover morning, evening & weekend shifts within the hours of 6:00am – 11:00pm, Monday to Sunday, with a degree of flexibility required. Shortlisted candidates will have the opportunity to discuss shift patterns in further detail at interview.
Team Leader - Brackenvale in Belfast employer: Henderson Group
Henderson Group is an exceptional employer, recognised as Northern Ireland’s leading foodservice provider and ranked 5th in Ulster Business Top 100 Companies 2024. With a strong commitment to employee development through our Investors in People accreditation, we foster a supportive work culture that values ambition, teamwork, and integrity. Our team members enjoy competitive pay, comprehensive benefits, and the opportunity to make a meaningful impact in the local community while balancing their professional and personal lives.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Brackenvale in Belfast
✨Tip Number 1
Get to know the company culture! Before your interview, check out Henderson Group's values and think about how you can demonstrate Ambition, Customer First, Teamwork, and Integrity in your responses. This will show that you're not just a fit for the role, but also for the team.
✨Tip Number 2
Practice your leadership stories! Since you'll be leading a team, prepare examples of how you've successfully managed people in the past. Share specific situations where you inspired your team or improved customer service – this will make you stand out!
✨Tip Number 3
Be ready to discuss community involvement! Henderson Group values supporting local initiatives, so think of ways you've contributed to your community or how you would promote such initiatives in-store. This shows you're aligned with their mission.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about the company and the role before your interview. Let’s get you that Team Leader position!
We think you need these skills to ace Team Leader - Brackenvale in Belfast
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We want to see how much you care about providing exceptional customer service and being part of a team that makes a difference in the community.
Tailor Your Experience:Make sure to highlight your previous retail experience, especially any supervisory roles. We’re looking for candidates who can lead a team and inspire others, so share specific examples of how you've done this in the past.
Emphasise Our Values:Our core values are super important to us, so weave them into your application. Show us how you embody Ambition, Customer First, Teamwork, and Integrity in your work and interactions with others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Henderson Group
✨Know the Company Values
Before your interview, take some time to really understand Henderson Group's core values: Ambition, Customer First, Teamwork, and Integrity. Think of examples from your past experiences that demonstrate how you embody these values. This will show the interviewers that you're not just a good fit for the role, but also for their company culture.
✨Prepare for Situational Questions
Expect questions that ask how you've handled specific situations in the past, especially in a supervisory role. Use the STAR method (Situation, Task, Action, Result) to structure your answers. For instance, think about a time when you had to lead a team through a challenging situation and what the outcome was.
✨Show Your Customer Focus
Since this role is all about providing an exceptional shopping experience, be ready to discuss how you prioritise customer service. Prepare anecdotes that highlight your ability to listen to customers, resolve issues, and create a positive environment for both customers and team members.
✨Demonstrate Flexibility and Teamwork
Given the need for flexibility in covering various shifts, be prepared to discuss your availability and willingness to adapt. Also, share examples of how you've successfully worked as part of a team in the past, showcasing your ability to inspire and support your colleagues.
