At a Glance
- Tasks: Lead the Post Office team, ensuring excellent customer service and efficient operations.
- Company: Join Henderson Group, Northern Ireland’s top foodservice provider with a family-owned culture.
- Benefits: Enjoy competitive pay, discounts, and a supportive work environment focused on your growth.
- Other info: Flexible working hours with opportunities for career advancement.
- Why this job: Make a real impact in your community while developing valuable leadership skills.
- Qualifications: Customer-focused with sales experience and strong communication skills.
The predicted salary is between 13.49 - 13.49 £ per hour.
Closing Date: 11.59pm Thursday 2nd July 2026
£13.49 per hour & great benefits. Full-time position available at 40 hours per week, working within the hours of Monday to Saturday, 9.00am to 6.00pm, with a degree of flexibility required. Note occasional weekends may be required.
Who are we? Henderson Group are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 6,000 staff and have been placed 5th in Ulster Business Top 100 Companies 2024. We’re an Investors in People accredited, family-owned group, and our culture is lived out through our four core values- Ambition, Customer First, Teamwork and Integrity.
A look into the role:
- Reporting to the Store Management Team, you will be responsible for the efficient running of the Post Office daily, ensuring that a high standard of customer service is achieved at all times.
- Maximise sales and profit, and minimise loss, by carrying out allocated tasks in order to contribute to the continuous improvement of the Post Office and its staff.
- Serve customers according to the company procedures on customer satisfaction, leading in the successful daily operation of the Post Office branch.
- Handle & Balance cash accurately.
- Ensure an outstanding level of customer care at all times.
- Travel to other Post Office branches may be required as part of the job role.
- Complete other duties as required for the role.
Skills for Success:
- The ideal candidate will be customer focused with the ability to lead a team as well as possess excellent written and verbal communication skills.
- Previous experience in sales/active selling as well as working towards sales targets.
- Back office administrative experience.
- A good standard of education.
- Working knowledge of Microsoft Office package.
Applicants should note that based on the response, the company may increase the shortlisting criteria.
Are we right for you? As part of this role, it will be important that you feel aligned with the values that we live and work by:
- Ambition – We always strive to be better. We seek new challenges and look for ways to do things better.
- Customer First – We provide exceptional service. We put customers at the heart of everything and support our communities.
- Teamwork – We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
- Integrity – We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward:
The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success. Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people. Benefits include attractive pay, employee assistance programme, discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.
Working Hours:
Full-time position available at 40 hours per week, working within the hours of Monday to Saturday, 9.00am to 6.00pm, with a degree of flexibility required. Note occasional weekends may be required. Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at interview.
Completed applications must be submitted online by midnight on Thursday 2nd July 2026. Communication on the progress of your application will be made via email and the career site, therefore please check regularly.
Post Office Manager Level 2 - Malone Road in Belfast employer: Henderson Group
Henderson Group is an exceptional employer, recognised for its commitment to employee development and a supportive work culture that embodies our core values of Ambition, Customer First, Teamwork, and Integrity. As a Post Office Manager on Malone Road, you will enjoy competitive pay, a range of benefits including discounts at company-owned stores, and the opportunity to make a meaningful impact in your community while working in a dynamic team environment. We prioritise work-life balance and celebrate your successes, making Henderson Group a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Post Office Manager Level 2 - Malone Road in Belfast
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Henderson Group, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Henderson Group!
We think you need these skills to ace Post Office Manager Level 2 - Malone Road in Belfast
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Henderson Group, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Henderson Group and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Henderson Group that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Henderson Group
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
