At a Glance
- Tasks: Support Barista Bar operations, train partners, and ensure brand standards across locations.
- Company: Join Henderson Group, Northern Ireland's leading foodservice provider with a family-oriented culture.
- Benefits: Enjoy a competitive salary, company car, healthcare, and flexible working options.
- Other info: Dynamic role with opportunities for travel and career growth in a supportive environment.
- Why this job: Be part of a growing coffee brand and make a real impact in the industry.
- Qualifications: 5 GCSEs at Grade C or above and experience in the coffee or FMCG sector.
The predicted salary is between 30000 - 40000 € per year.
At Henderson Group, we are proud to be Northern Ireland's leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2024. We achieved Platinum accreditation against the Investors in People standard framework in 2020 in recognition of people management excellence and our commitment to investment in people.
Barista Bar is a brand owned by the Henderson Group with this role operating within Henderson Foodservice. Barista Bar is the No1 coffee-to-go brand in Northern Ireland and the third largest in the UK, with rapid expansion underway across Great Britain. Since 2015, we have been delighting retail partners and their customers with exceptional coffee and hot beverages, proudly serving an impressive 13 million cups every year.
The Barista Bar Operations Support Executive will play an important role in supporting the day-to-day operations of Barista Bar across Northern Ireland, Great Britain and beyond as part of future development and extension plans. Reporting to the Barista Bar Operations Support Manager you will be responsible for both new and existing customers, all while upholding brand standards, and fostering customer loyalty.
Working as Operations Support Executive you will:
- Support the installation and rollout of new Barista Bar stands and coffee machines across Northern Ireland, Republic of Ireland, Great Britain and beyond, including delivering training to both new and existing retail partners.
- Represent Barista Bar at trade shows and industry events, supporting brand visibility and expansion initiatives.
- Conduct weekly audits across stores in NI and GB (as required) to ensure compliance with brand standards, operational excellence, and a consistently high-quality customer experience.
- Follow up on audit findings and non-conformances, analysing KPIs, performance trends, cup sales, and loyalty data to drive compliance, improve performance, and increase customer engagement.
- Identify opportunities to increase revenue through innovative service offerings and coffee-to-go solutions, contributing to sales and profitability.
- Respond to customer queries and support requests through the online support platform as required.
- Build and maintain strong working relationships with internal teams and external stakeholders.
- Support product costing and margin analysis to ensure commercial viability.
- Test new products and develop clear, engaging training materials and training cards to support successful launches.
- Provide customer account management support as required, maintaining strong relationships and service levels.
- Support the Operations Support Manager, Assistant Brand Manager, Brand Manager, and the wider Barista Bar team with ad-hoc projects and day-to-day activities.
- Act as a consistent brand ambassador, upholding Barista Bar values and supporting the continued growth and development of the brand.
- Carry out any other reasonable duties or tasks as required to support the role.
Joining us as Operations Support Executive the minimum criteria you'll need is:
- A minimum of 5 GCSEs at Grade C or above (or equivalent).
- Experience in one or more of the following areas: the coffee industry, the coffee-to-go market, or account management within fast-moving consumer goods (FMCG).
- A full, valid UK/EU driving licence.
The attributes you'll need include:
- Highly organised, with strong attention to detail.
- Able to work effectively both independently and as part of a team.
- Confident communicator, comfortable engaging with stakeholders at all levels.
- Strong reporting skills, with the ability to regularly track and report on sales performance.
It is desirable if you have:
- A third-level qualification (or equivalent) in Business, IT, Marketing, or a related discipline.
- Experience working within an FMCG or retail environment.
- Previous experience working in a retail, shop, or café setting.
- Hands-on experience coordinating installations and supporting the operation of bean-to-cup coffee machines.
- A proven track record of driving sales through new product development (NPD).
- Experience supporting, coordinating, and setting up trade shows or exhibitions.
- Experience conducting unannounced audits within a retail environment.
- Knowledge of WMF 5000 or any Coffee to go machines.
- Familiarity with Audit Comply and Qlik Sense systems.
- Previous account management experience within fast moving consumer goods.
As part of this role, it will be important that you feel aligned with the values that we live and work by:
- Ambition: We always strive to be better. We seek new challenges and look for ways to do things better.
- Customer First: We provide exceptional service. We put customers at the heart of everything and support our communities.
- Teamwork: We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
- Integrity: We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. In the last year Henderson group staff and retail stores raised over £1 million for charity partners. You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success. Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.
Benefits include market competitive salary, company car, contributory pension scheme, healthcare, life assurance, employee assistance programme, social club, Reward Gateway Employee Recognition & Discount Scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.
This is a full-time position working 36.5 hours per week. Working hours will be 8:45am-4:45pm Monday to Thursday and 8:45am-3:45pm Friday. Hybrid and flexible working arrangement available. Travel will be required within NI, ROI, GB and beyond. Additionally, work outside of regular hours may be required.
We are an equal opportunities employer.
Operations Support Executive - Barista Bar in Belfast employer: Henderson Group
Henderson Group is an exceptional employer, recognised for its commitment to employee development and community engagement. With a strong focus on teamwork, integrity, and customer service, we offer a supportive work culture that values your aspirations and skills, alongside competitive benefits such as a company car, healthcare, and a contributory pension scheme. Join us in making a meaningful impact while enjoying a balanced work-life experience in the vibrant setting of Newtownabbey and beyond.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Support Executive - Barista Bar in Belfast
✨Tip Number 1
Get to know the company inside out! Research Henderson Group and Barista Bar, their values, and what makes them tick. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Attend industry events or trade shows where Henderson Group might be present. It's a great way to meet people, make connections, and get your foot in the door. Plus, who doesn’t love a good coffee chat?
✨Tip Number 3
Prepare for interviews by practising common questions related to operations support and customer service. Think about how your past experiences align with the role and be ready to share specific examples that highlight your skills.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. And remember, apply through our website to ensure your application gets the attention it deserves!
We think you need these skills to ace Operations Support Executive - Barista Bar in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Operations Support Executive role. Highlight any relevant experience in the coffee industry or FMCG, and don’t forget to mention your GCSEs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you’re passionate about the Barista Bar brand and how your background makes you a perfect fit for our team. Keep it engaging and personal.
Show Off Your Communication Skills:As a confident communicator, it’s important to demonstrate this in your application. Use clear and concise language, and make sure to express your enthusiasm for engaging with stakeholders at all levels.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure your application gets to the right people and shows you’re serious about joining our family at Henderson Group!
How to prepare for a job interview at Henderson Group
✨Know Your Coffee
Since this role is all about Barista Bar and the coffee-to-go market, make sure you brush up on your coffee knowledge. Understand different types of coffee, brewing methods, and what makes Barista Bar stand out. This will show your passion for the industry and help you connect with the interviewers.
✨Showcase Your Organisational Skills
As an Operations Support Executive, being organised is key. Prepare examples from your past experiences where you successfully managed multiple tasks or projects. Highlight how you kept everything on track and met deadlines, as this will demonstrate your ability to handle the demands of the role.
✨Engage with Stakeholders
This position requires strong communication skills, so be ready to discuss how you've effectively engaged with various stakeholders in previous roles. Share specific instances where you built relationships or resolved conflicts, showcasing your ability to work well with others.
✨Prepare for Audits and Compliance Questions
Given that the role involves conducting audits and ensuring compliance, be prepared to answer questions related to these areas. Familiarise yourself with common audit practices and think of examples where you've ensured quality standards were met in your previous jobs.
