Customer Advisor
Pay rates ranging from £11.75 - £13.10 per hour depending on your age and great benefits.
Working Hours
Full-time position available at 30 hours per week, working Monday to Sunday, 6:00am to 10:00pm, with a degree of flexibility required. Full flexibility within opening hours of the store will be expected. Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at interview.
Location
SPAR Titanic, Units 1-3, 2 Queens Road, Titanic Quarter, Belfast.
Who are we?
Henderson Group are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 6,000 staff and have been placed 3rd in Ulster Business Top 100 Companies 2025. We're an Investors in People accredited, family‑owned group, and our culture is lived out through our four core values – Ambition, Customer First, Teamwork and Integrity.
A look into the role
Reporting to the Store Management Team, you will assist in the efficient running of the store on a daily basis, ensuring that a high standard of customer service is achieved at all times.
Responsibilities
- Listening to and understanding our customers’ needs and advising customers about our products and services.
- Operate all checkouts accurately, ensuring customer transactions are processed efficiently and in a timely manner.
- Ensure that stock on a daily basis is replenished while complying with the company stock rotation process.
- Ensure that stock is effectively merchandised to enhance sales.
- Make sure that all stock is displayed at the correct price using the corresponding Shelf Edge Label.
- Actively ensure that a high level of customer service is achieved and maintained within the store at all times.
- You may be required to cover the Post Office when required as part of this role.
- Any other duties as required for the role.
Skills for Success
- No previous retail experience required; training will be provided.
- Team members with personality, passion, energy and a positive attitude who know how to make our customers smile and provide the very best experience.
Values Alignment
Ambition – We always strive to be better. We seek new challenges and look for ways to do things better.
Customer First – We provide exceptional service. We put customers at the heart of everything and support our communities.
Teamwork – We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
Integrity – We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward
You will have the impact and balance necessary to enjoy your job and your life. We will help you feel proud of what you do and achieve, and celebrate your success. Benefits include attractive pay, employee assistance programme, discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company‑owned stores.
