At a Glance
- Tasks: Assist customers, manage transactions, and ensure stock is well-presented.
- Company: Join Henderson Group, Northern Ireland’s top foodservice provider with a family-owned culture.
- Benefits: Earn £11.75 - £13.10 per hour plus great perks like discounts and employee support.
- Other info: Be part of a team that values ambition, teamwork, and integrity.
- Why this job: Make a real difference in customer experiences while enjoying a flexible work-life balance.
- Qualifications: No experience needed; just bring your passion, energy, and a positive attitude!
The predicted salary is between 11.75 - 13.1 £ per hour.
Job Posting Closing Date: 11.59pm, Thursday 4th June 2026
Customer Advisor £11.75 - £13.10 per hour depending on your age & great benefits.
Working Hours: Full-time position available at 37.5 hours per week, working Monday – Sunday 6:00am to Midnight, with a degree of flexibility required.
Who are we? Henderson Group are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 6,000 staff and have been placed 5th in Ulster Business Top 100 Companies 2024. We’re an Investors in People accredited, family-owned group, and our culture is lived out through our four core values- Ambition, Customer First, Teamwork and Integrity.
A look into the role:
- Listening to and understanding our customers' needs and advising customers about our products and services.
- Operate all checkouts accurately, ensuring customer transactions are processed efficiently and in a timely manner.
- Ensure that stock on a daily basis is replenished while complying with the company stock rotation process.
- Ensure that stock is effectively merchandised to enhance sales.
- Make sure that all stock is displayed at the correct price using the corresponding Shelf Edge Label.
- To actively ensure that a high level of customer service is achieved and maintained within the store at all times.
- You may be required to cover the Post Office and within the deli department when required as part of this role.
- Any other duties as required for the role.
Skills for Success: Don’t worry if you have no previous retail experience, we’ll provide you with all the right training. Above all we are looking for team members with personality, passion, energy and a positive attitude who know how to make our customers smile and provide the very best experience.
Applicants should note that based on the response, the company may increase the shortlisting criteria.
Are we right for you? As part of this role, it will be important that you feel aligned with the values that we live and work by:
- Ambition: We always strive to be better. We seek new challenges and look for ways to do things better.
- Customer First: We provide exceptional service. We put customers at the heart of everything and support our communities.
- Teamwork: We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
- Integrity: We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward: The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. You’ll have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success.
Benefits include attractive pay, employee assistance programme, discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.
We are an equal opportunities employer.
Hightown Avenue Mallusk, Newtownabbey BT36 4RT +44 (0)28 9034 2733 human.resources@henderson-group.com
Customer Advisor - Ravenhill Road in Belfast employer: Henderson Group
Henderson Group is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and community engagement. With competitive pay rates, comprehensive benefits, and a commitment to training, we empower our Customer Advisors to excel while fostering teamwork and integrity. Join us in making a meaningful impact in Northern Ireland as part of a family-owned business that values ambition and customer satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Ravenhill Road in Belfast
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Henderson Group. Understand their values like Ambition and Customer First, and think about how you can embody these in your responses.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on showcasing your personality, passion, and energy – they’re looking for someone who can make customers smile!
✨Tip Number 3
Dress to impress! Even if it’s a casual environment, showing up in smart attire can set a positive tone. It shows you care about the opportunity and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, don’t forget to apply through our website for a smoother process!
We think you need these skills to ace Customer Advisor - Ravenhill Road in Belfast
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your personality shine through. Use a friendly tone and share a bit about what makes you passionate about customer service.
Align with Our Values:Take a moment to reflect on our core values: Ambition, Customer First, Teamwork, and Integrity. Make sure to weave these into your application, showing us how you embody these principles in your work.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your skills and experiences are easy to understand. This helps us see how you fit into our team!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Henderson Group
✨Know the Company Values
Before your interview, take some time to familiarise yourself with Henderson Group's core values: Ambition, Customer First, Teamwork, and Integrity. Think of examples from your past experiences that demonstrate how you embody these values. This will show the interviewer that you align with their culture.
✨Showcase Your Customer Service Skills
As a Customer Advisor, your ability to connect with customers is key. Prepare to discuss specific instances where you've provided excellent customer service or resolved issues effectively. Highlight your personality, passion, and energy during the interview to make a lasting impression.
✨Be Ready for Flexibility
The role requires flexibility in working hours, so be prepared to discuss your availability. Mention any previous experience where you adapted to changing schedules or took on different responsibilities. This will demonstrate your willingness to contribute to the team wherever needed.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask about the role or the company. This shows your genuine interest in the position and helps you assess if it's the right fit for you. Consider asking about training opportunities or how the team collaborates to achieve customer satisfaction.
