At a Glance
- Tasks: Assist in running the store, ensuring top-notch customer service and efficient operations.
- Company: Join Henderson Group, Northern Ireland’s leading foodservice provider with a family-oriented culture.
- Benefits: Earn up to £15.35 per hour, enjoy staff discounts, and access various perks.
- Other info: Be part of a team that values ambition, teamwork, and integrity.
- Why this job: Make a real difference while working flexible night shifts and supporting your community.
- Qualifications: No prior retail experience needed; just bring your passion and positive attitude!
The predicted salary is between 15.35 - 15.35 £ per hour.
Up to £15.35 per hour depending on your age & benefits. Full‑time permanent position at 30 hours per week. Availability to cover shifts 11:00 pm – 7:00 am, Monday to Sunday, with required flexibility.
CANDIDATES MUST BE OVER THE AGE OF 18 TO WORK NIGHT SHIFT
Who are we? Henderson Group is Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2024. We are an Investors in People accredited, family‑owned group, and our culture is lived out through our four core values – Ambition, Customer First, Teamwork and Integrity.
A look into the role: Reporting to the Store Management Team, you will assist in the efficient running of the store on a daily basis, ensuring that high standards of customer service are achieved at all times. As a Customer Advisor you will be required to:
- Operate all checkouts accurately, ensuring customer transactions are processed efficiently and in a timely manner.
- Ensure that stock is replenished daily and complies with the company stock rotation process.
- Merchandise stock effectively to enhance sales.
- Display all stock at the correct price using the corresponding Shelf Edge Label.
- Actively ensure that a high level of customer service is achieved and maintained within the store at all times.
- Cover the Post Office when required as part of this role.
- Perform any other duties required for the role.
Skills for Success: Previous retail experience is not required – all training will be provided. We are looking for team members with personality, passion, energy and a positive attitude who know how to make our customers smile and provide the very best experience.
Are we right for you? It will be important that you feel aligned with the values we live and work by.
- Ambition: We always strive to be better. We seek new challenges and look for ways to do things better.
- Customer First: We provide exceptional service. We put customers at the heart of everything and we support our communities.
- Teamwork: We succeed together. We help colleagues succeed and we share our knowledge and skills.
- Integrity: We are fair, honest and ethical. We treat everyone with dignity and respect, and we are inclusive and champion diversity.
The Reward: With Henderson Group you can make a difference beyond your day‑to‑day role. You will be part of a business supporting defibrillator installations and school sports days. We provide a balance that lets you enjoy your job and your life, and we celebrate your success.
Benefits: Attractive pay. Employee assistance programme. Perks offers/discount scheme throughout the UK/Ireland. Staff discount on grocery and fuel at SPAR/EUROSPAR Henderson Group company‑owned stores. Many more benefits.
Working hours: Full‑time permanent position at 30 hours per week. Availability to cover shifts within the hours of 11:00 pm – 7:00 am, Monday to Sunday, with required flexibility. Shortlisted candidates can discuss working hours and shift patterns in greater detail at interview.
Customer Advisor Nightshift - Ladas Drive in Belfast employer: Henderson Group
Henderson Group is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee well-being and development. With a strong commitment to community engagement and a focus on teamwork, we provide our staff with comprehensive training, attractive pay, and a range of benefits including discounts at our stores. Join us in making a meaningful impact while enjoying a fulfilling career in a family-owned business that values ambition, integrity, and customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor Nightshift - Ladas Drive in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Henderson Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Henderson Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor Nightshift - Ladas Drive in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Henderson Group:Your cover letter is your chance to shine! Tell us why you want to work at Henderson Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Henderson Group!
How to prepare for a job interview at Henderson Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
