At a Glance
- Tasks: Assist customers, operate checkouts, and maintain stock levels in a busy store environment.
- Company: Join Henderson Group, Northern Ireland’s leading foodservice provider with a family-oriented culture.
- Benefits: Earn £11.75 - £13.10 per hour, enjoy discounts, and access employee support programmes.
- Other info: Flexible shifts available, with opportunities for personal growth and community involvement.
- Why this job: Make a real impact by providing exceptional customer service and being part of a supportive team.
- Qualifications: No experience needed; just bring your passion, energy, and positive attitude!
The predicted salary is between 13.1 - 13.1 £ per hour.
Job Posting Closing Date: 11.59pm Thursday 25th June 2026
Customer Advisor Pay rates ranging from £11.75 - £13.10 per hour depending on your age & benefits. Full-time position available at 30 hours per week. Candidates must be available to work afternoon and evening shifts between 2:00pm and 11:00pm Monday to Friday, with full flexibility required at weekends between 7:00am and 11:00pm. Post Office duties will also form part of this role.
Who are we? Henderson Group are proud to be Northern Ireland’s leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2023. We're an Investors in People accredited, family‑owned group, and our culture is lived out through our four core values- Ambition, Customer First, Teamwork and Integrity.
A look into the role:
- Reporting to the Store Management Team, you will assist in the efficient running of the store on a daily basis, ensuring that high standards of customer service are achieved at all times.
- Listening to and understanding our customers' needs and advising customers about our products and services.
- Operate all checkouts accurately, ensuring customer transactions are processed efficiently and in a timely manner.
- Ensure that stock on a daily basis is replenished while complying with the company stock rotation process.
- Ensure that stock is effectively merchandised to enhance sales.
- Make sure that all stock is displayed at the correct price using the corresponding Shelf Edge Label.
- To actively ensure that a high level of customer service is achieved and maintained within the store at all times.
- You may be required to cover the Post Office when required as part of this role.
- Any other duties as required for the role.
Skills for Success:
Don’t worry if you have no previous retail experience, we’ll provide you with all the right training. Above all we are looking for team members with personality, passion, energy and a positive attitude who know how to make our customers smile and provide the very best experience.
Applicants should note that based on the response, the company may increase the shortlisting criteria.
Are we right for you? As part of this role, it will be important that you feel aligned with the values that we live and work by:
- Ambition: We always strive to be better. We seek new challenges and look for ways to do things better.
- Customer First: We provide exceptional service. We put customers at the heart of everything and support our communities.
- Teamwork: We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
- Integrity: We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward:
The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success. Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people.
Benefits:
- Attractive pay.
- Employee assistance programme.
- Discount scheme throughout UK/Ireland.
- Staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company‑owned stores.
- Many more.
Working Hours:
Full-time position available at 30 hours per week. Candidates must be available to work afternoon and evening shifts between 2:00pm and 11:00pm Monday to Friday, with full flexibility required at weekends between 7:00am and 11:00pm. Post Office duties will also form part of this role. Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at interview.
Completed applications must be submitted online by midnight on Thursday 25th June 2026. Communication on the progress of your application will be made via email and the career site, therefore please check regularly. We are an equal opportunities employer.
Hightown Avenue Mallusk, Newtownabbey BT36 4RT +44 (0)28 9034 2733 human.resources@henderson-group.com
Customer Advisor - Malone Road in Belfast employer: Henderson Group
Henderson Group is an exceptional employer, recognised for its commitment to employee development and a supportive work culture that prioritises ambition, teamwork, and integrity. With attractive pay rates, comprehensive benefits including discounts at company-owned stores, and a focus on community engagement, employees can thrive both personally and professionally in a dynamic environment located in Northern Ireland. Join us to be part of a family-owned group that values your contributions and celebrates your successes.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Malone Road in Belfast
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Henderson Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Henderson Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Advisor - Malone Road in Belfast
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Henderson Group:Your cover letter is your chance to shine! Tell us why you want to work at Henderson Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Henderson Group!
How to prepare for a job interview at Henderson Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
