At a Glance
- Tasks: Assist customers and ensure smooth store operations while providing top-notch service.
- Company: Join the Henderson Group, a supportive and community-focused employer.
- Benefits: Enjoy competitive pay, discounts, and an employee assistance programme.
- Other info: Great opportunity to make a difference in your community.
- Why this job: Perfect for those looking to gain experience in retail with flexible hours.
- Qualifications: No experience needed; just bring your positive attitude and energy!
The predicted salary is between 13.1 - 13.1 £ per hour.
Customer Advisor (Temporary) Pay rates ranging from £11.75 - £13.10 per hour depending on your age, 12 hours per week, with flexible working within the hours of Monday to Sunday, 6:00am – 11:00pm. Base location: EUROSPAR/Foodmarket, 6 Ramoan Road, Ballycastle, Co. Antrim, BT54 6EG.
A look into the role
Reporting to the Store Management Team, you will assist in the efficient running of the store on a daily basis, ensuring that a high standard of customer service is achieved at all times.
Responsibilities
- Listen to and understand customers' needs and advise them about our products and services.
- Operate all checkouts accurately and ensure customer transactions are processed efficiently and in a timely manner.
- Replenish stock on a daily basis while complying with the company stock rotation process.
- Merchandise stock effectively to enhance sales.
- Display all stock at the correct price using the corresponding Shelf Edge Label.
- Actively ensure that a high level of customer service is achieved and maintained within the store at all times.
- Cover the Post Office when required as part of this role.
- Perform any other duties as required for the role.
Skills for Success
No previous retail experience is required – training will be provided. We look for team members with personality, passion, energy and a positive attitude who know how to make our customers smile and provide the best experience.
Working Hours
Temporary position available at 12 hours per week, working within the hours of Monday to Sunday, 6:00am – 11:00pm. A degree of flexibility is required.
Benefits
The reward you can make with Henderson Group goes far beyond your day to day. We support defibrillator installations and school sports days. Benefits include attractive pay, an employee assistance programme, a discount scheme throughout the UK/Ireland, a staff discount on grocery and fuel at SPAR/EUROSPAR Henderson Group company‑owned stores, and many more. We are an equal opportunities employer.
Customer Advisor - Ballycastle employer: Henderson Group
Henderson Group is an exceptional employer that prioritises employee well-being and growth, offering flexible working hours and competitive pay for the Customer Advisor role in Ballycastle. With a strong commitment to community support and a vibrant work culture, employees benefit from comprehensive training, generous discounts, and an inclusive environment that fosters personal and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Ballycastle
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Henderson Group.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Henderson Group. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Advisor - Ballycastle
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Henderson Group.
How to prepare for a job interview at Henderson Group
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Henderson Group's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Henderson Group offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
