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- Tasks: Assist in running the store, ensuring top-notch customer service and efficient operations.
- Company: Join Henderson Group, Northern Ireland's leading foodservice provider with a family-owned culture.
- Benefits: Earn up to £12.60 per hour, enjoy staff discounts, and access employee perks.
- Other info: Flexible shifts available, with opportunities for personal and professional growth.
- Why this job: Make customers smile while gaining valuable experience in a supportive team environment.
- Qualifications: No prior retail experience needed; just bring your passion and positive attitude!
Full-time position available at 37.5 hours per week. Availability to cover shifts within the hours of 6:00am - midnight, Monday to Sunday, with a degree of flexibility required. Please note, some availability to cover weekday morning shifts will be essential for this role.
Who are we? Henderson Group are proud to be Northern Ireland's leading foodservice provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Foodservice and Henderson Group Property. We employ over 5,500 staff and have been placed 5th in Ulster Business Top 100 Companies 2024. We're an Investors in People accredited, family-owned group, and our culture is lived out through our four core values- Ambition, Customer First, Teamwork and Integrity.
A look into the role: Reporting to the Store Management Team, you will assist in the efficient running of the store on a daily basis, ensuring that high standards of customer service are achieved at all times. As Customer Advisor you will be required to:
- Operate all checkouts accurately, ensuring customer transactions are processed efficiently and in a timely manner.
- Ensure that stock on a daily basis is replenished while complying with the company stock rotation process.
- Ensure that stock is effectively merchandised to enhance sales.
- Make sure that all stock is displayed at the correct price using the corresponding Shelf Edge Label.
- Actively ensure that a high level of customer service is achieved and maintained within the store at all times.
- You may be required to cover the Post Office when required as part of this role.
- Any other duties as required for the role.
Skills for Success: Don't worry if you have no previous retail experience, we'll provide you with all the right training. Above all, we are looking for team members with personality, passion, energy and a positive attitude who know how to make our customers smile and provide the very best experience.
Are we right for you? As part of this role, it will be important that you feel aligned with the values that we live and work by:
- Ambition - We always strive to be better. We seek new challenges and look for ways to do things better.
- Customer First - We provide exceptional service. We put customers at the heart of everything and support our communities.
- Teamwork - We succeed together. We help colleagues to succeed, and we share our knowledge and skills.
- Integrity - We are fair, honest and ethical. We treat everyone with dignity and respect. We are inclusive and champion diversity.
The Reward: The impact you can make with Henderson Group goes far beyond your day to day. You will be part of a business supporting defibrillator installations and school sports days. You will have the balance necessary to enjoy your job and your life. We will help you to feel proud of what you do and achieve. And we will be here to celebrate your success. Our business has been recognised externally for delivering excellence in employment. We value employee development and heavily invest in our people. Benefits include attractive pay, employee assistance programme, Perks Offers/Discount scheme throughout UK/Ireland, staff discount (grocery/fuel) at SPAR/EUROSPAR Henderson Group company-owned stores and many more.
Working hours: Full-time position available at 37.5 hours per week. Availability to cover shifts within the hours of 6:00am - midnight, Monday to Sunday, with a degree of flexibility required. Shortlisted candidates will have the opportunity to discuss working hours and shift patterns in further detail at Interview.
Completed applications must be submitted online by midnight on Monday 17th November 2025. Communication on the progress of your application will be made via email and the career site, therefore please check regularly. We are an equal opportunities employer.
Customer Advisor in Antrim employer: Henderson Group
Contact Detail:
Henderson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Advisor in Antrim
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Henderson Group. Understand their values like Ambition and Customer First, and think about how you can embody these in your role as a Customer Advisor.
✨Tip Number 2
Practice makes perfect! Try out some common interview questions with a friend or in front of the mirror. Focus on showcasing your personality, passion, and energy – they’re looking for someone who can make customers smile!
✨Tip Number 3
Dress to impress! Even if it’s a casual environment, showing up looking smart can make a great first impression. It shows you care about the opportunity and respect the interview process.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, don’t forget to apply through our website for the best chance!
We think you need these skills to ace Customer Advisor in Antrim
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When you're writing your application, let your personality shine through. Use a friendly tone and share a bit about what makes you passionate about customer service.
Align with Our Values: Take a moment to reflect on our core values: Ambition, Customer First, Teamwork, and Integrity. Make sure to weave these into your application, showing us how you embody these principles in your work.
Be Clear and Concise: Keep it simple! We appreciate straightforward applications that get to the point. Highlight your relevant skills and experiences without overcomplicating things. Remember, clarity is key!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Henderson Group
✨Know the Company Values
Before your interview, take some time to understand Henderson Group's core values: Ambition, Customer First, Teamwork, and Integrity. Think of examples from your past experiences that demonstrate how you embody these values. This will show the interviewers that you're not just a good fit for the role, but also for their company culture.
✨Showcase Your Customer Service Skills
As a Customer Advisor, providing exceptional service is key. Prepare specific examples of how you've gone above and beyond for customers in previous roles or situations. If you don’t have retail experience, think about times when you’ve helped someone or resolved an issue effectively.
✨Be Ready for Flexibility Questions
Since the role requires flexibility with shifts, be prepared to discuss your availability openly. Think about how you can accommodate the required hours and express your willingness to adapt. This shows that you’re committed and ready to meet the needs of the business.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewers. Inquire about team dynamics, training opportunities, or how success is measured in the role. This not only shows your interest in the position but also helps you gauge if the company is the right fit for you.