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- Tasks: Provide top-notch support for IBM TM1 systems and troubleshoot issues.
- Company: Join a prestigious IBM partner known for innovative tech solutions.
- Benefits: Enjoy a hybrid work model with opportunities for growth and learning.
- Why this job: Work with cutting-edge technology and make a real impact on clients' success.
- Qualifications: Strong knowledge of IBM TM1 and excellent troubleshooting skills required.
- Other info: Collaborate with a dynamic team and contribute to continuous improvement initiatives.
The predicted salary is between 36000 - 60000 £ per year.
Our client is a prestigious IBM partner recognised for delivering innovative and cutting-edge solutions. We are seeking a skilled TM1 Support Consultant to join our client’s team. In this hybrid role, you will be responsible for providing high-quality technical support for IBM TM1 (Planning Analytics) systems, assisting clients in optimising their TM1 environments, troubleshooting issues, and ensuring smooth operations. If you’re passionate about working with cutting-edge technology and delivering exceptional service, this is the perfect opportunity for you.
Key Responsibilities:
- Provide day-to-day support and troubleshooting for IBM TM1 (Planning Analytics) environments.
- Identify, diagnose, and resolve technical issues promptly and efficiently.
- Deliver user training and support, empowering clients to effectively use TM1 tools and maximise the value of their systems.
- Perform routine system checks, performance monitoring, and optimisation to ensure TM1 is running smoothly and efficiently.
- Assist in configuring, customising, and enhancing TM1 solutions based on clients' business needs and evolving requirements.
- Work closely with other technical teams, consultants, and business stakeholders to ensure seamless integration and support for TM1.
- Maintain detailed documentation for processes, troubleshooting steps, and configurations to ensure knowledge sharing and system continuity.
- Contribute to continuous improvement initiatives by identifying areas for enhancement within the TM1 system and recommending best practices.
Skills and Experience:
- Strong knowledge of IBM TM1 (Planning Analytics), including system support, configuration, and performance optimisation.
- Proficiency in MDX, TurboIntegrator (TI), and TM1 rules and processes. Familiarity with SQL, Python, or other programming languages is a plus.
- Excellent troubleshooting skills with the ability to quickly identify and resolve issues within TM1 systems.
- Strong interpersonal and communication skills to effectively interact with clients, understand their needs, and provide top-tier support.
- Previous experience in a support or consultant role involving TM1/IBM Planning Analytics is highly desirable.
- Ability to collaborate in a team environment, sharing knowledge and supporting others to achieve common goals.
TM1 Support Consultant employer: Henderson Drake
Contact Detail:
Henderson Drake Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land TM1 Support Consultant
✨Tip Number 1
Familiarise yourself with the latest features and updates of IBM TM1 (Planning Analytics). Being well-versed in the current capabilities will not only boost your confidence during interviews but also demonstrate your commitment to staying updated in this fast-evolving field.
✨Tip Number 2
Network with professionals already working in TM1 support roles. Engaging with them on platforms like LinkedIn can provide you with insider knowledge about the role and the company culture, which can be invaluable during your application process.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully resolved technical issues or optimised systems. Having specific examples ready will showcase your problem-solving skills and practical experience, making you a more attractive candidate.
✨Tip Number 4
Demonstrate your ability to work collaboratively by highlighting any past experiences where you’ve worked with cross-functional teams. This will show that you can effectively communicate and integrate with various stakeholders, which is crucial for the TM1 Support Consultant role.
We think you need these skills to ace TM1 Support Consultant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with IBM TM1 (Planning Analytics) and any relevant technical skills such as MDX, TurboIntegrator, and SQL. Use specific examples to demonstrate your troubleshooting abilities and previous support roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for working with cutting-edge technology and your commitment to delivering exceptional service. Mention how your skills align with the responsibilities outlined in the job description, particularly in providing user training and optimising TM1 environments.
Showcase Problem-Solving Skills: Provide examples in your application of how you've successfully identified and resolved technical issues in past roles. This will demonstrate your strong troubleshooting skills and ability to work under pressure, which are crucial for this position.
Highlight Team Collaboration: Emphasise your experience working in team environments. Mention any instances where you collaborated with other technical teams or business stakeholders to enhance TM1 solutions, as this is an important aspect of the role.
How to prepare for a job interview at Henderson Drake
✨Showcase Your Technical Knowledge
Make sure to brush up on your knowledge of IBM TM1 (Planning Analytics) before the interview. Be prepared to discuss your experience with MDX, TurboIntegrator, and any troubleshooting you've done in the past. This will demonstrate your expertise and confidence in handling technical issues.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems related to TM1 systems. Practice articulating your thought process when diagnosing and resolving issues. This will help the interviewers see how you approach challenges and your ability to think critically under pressure.
✨Emphasise Communication Skills
Since this role involves interacting with clients, highlight your interpersonal skills during the interview. Share examples of how you've effectively communicated complex technical information to non-technical users, as this will show your ability to deliver exceptional service.
✨Demonstrate a Continuous Improvement Mindset
Be ready to discuss how you've contributed to system enhancements or optimisations in previous roles. Mention any initiatives you've taken to improve processes or user experiences, as this aligns with the company's focus on continuous improvement and best practices.
