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- Tasks: Lead and manage the IT support team, ensuring top-notch service delivery.
- Company: Join a dynamic organisation focused on innovative IT solutions.
- Benefits: Enjoy opportunities for professional growth and a collaborative work environment.
- Why this job: Be part of a team that values excellence in IT support and continuous improvement.
- Qualifications: Strong leadership skills and technical expertise in IT support are essential.
- Other info: This role offers a chance to influence IT strategy and drive impactful projects.
We are currently recruiting on behalf of our client for an experienced IT Support Team Manager to join their dynamic team. This pivotal role involves overseeing and managing the IT helpdesk team and ensuring a high standard of service delivery across the organisation. The ideal candidate will bring strong leadership and technical expertise to the role, ensuring the team provides timely, effective, and professional IT support to all users.
In this role, you will be responsible for leading day-to-day support operations, managing internal IT projects, and handling escalations. You will guide the team to ensure adherence to best practices in troubleshooting, user support, and service delivery, all while working closely with other IT teams to improve processes and implement system upgrades. Excellent communication skills, strong leadership capabilities, and a deep understanding of IT support are essential.
Key Responsibilities:- Lead and mentor the IT support team, ensuring the daily operations and escalations are handled effectively and efficiently.
- Take ownership of internal IT projects, from planning to execution, ensuring projects meet high standards with comprehensive documentation and governance.
- Work closely with a Managed Service Provider (MSP) and Group IT to ensure that the IT infrastructure supports the current needs of the UK business.
- Oversee the IT service desk lifecycle, taking full ownership of systems, processes, and technical resolutions.
- Drive improvements in customer service, ensuring that the team aligns with our ethos of delivering excellent support across the IT functions.
- Use your broad technical knowledge to provide hands-on support and guidance to the team.
- Collaborate with business stakeholders to contribute to continuous improvement strategies and ensure IT systems meet organizational needs.
- Monitor IT service levels, develop internal procedures, and manage performance metrics to ensure high standards are maintained.
- Oversee contract and license management for IT systems, software, and users.
- Own and manage the Microsoft Office 365 environment, ensuring it is secure, backed up, and aligned with organizational needs.
- Stay proactive in researching new technologies, providing recommendations on product selections, and ensuring that IT systems are up to date with industry standards.
- Support the development of continuity plans and contribute to the broader IT strategy.
The ideal candidate will be a hands-on IT leader, capable of supporting a team while driving both technical and customer service excellence. With your expertise in infrastructure management and IT service delivery, you will play a crucial role in the continuous improvement and growth of the IT function. If you are a proactive and experienced IT professional with a passion for leadership and a commitment to high-quality service delivery, we encourage you to apply today.
IT Support Manager employer: Henderson Drake
Contact Detail:
Henderson Drake Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Manager
✨Tip Number 1
Familiarise yourself with the latest trends in IT support and management. Being knowledgeable about current technologies, especially Microsoft Office 365, will not only boost your confidence but also demonstrate your commitment to staying updated in the field.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed teams or projects in the past. Be ready to discuss specific situations where you improved service delivery or resolved escalations effectively.
✨Tip Number 3
Network with professionals in the IT support industry. Engaging with others can provide insights into best practices and may even lead to referrals or recommendations that could strengthen your application.
✨Tip Number 4
Prepare to discuss your approach to continuous improvement strategies. Think about how you would implement changes in processes or systems to enhance service delivery and user satisfaction within the team.
We think you need these skills to ace IT Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support management. Focus on leadership roles, technical expertise, and any specific projects you've led that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for IT support and leadership. Mention specific examples of how you've improved service delivery or managed teams effectively in previous roles.
Highlight Technical Skills: In your application, emphasise your technical skills, especially those related to Microsoft Office 365 and IT infrastructure management. This will demonstrate your capability to handle the responsibilities outlined in the job description.
Showcase Communication Abilities: Since excellent communication skills are essential for this role, provide examples in your application of how you've successfully communicated with stakeholders or mentored team members in the past.
How to prepare for a job interview at Henderson Drake
✨Showcase Your Leadership Skills
As an IT Support Manager, strong leadership is key. Be prepared to discuss your previous experiences in leading teams, mentoring staff, and how you handle escalations. Use specific examples to illustrate your ability to motivate and guide a team towards achieving high standards.
✨Demonstrate Technical Expertise
The role requires a deep understanding of IT support and infrastructure management. Brush up on relevant technologies, especially Microsoft Office 365, and be ready to answer technical questions or provide solutions to hypothetical scenarios that may arise during the interview.
✨Emphasise Customer Service Excellence
Highlight your commitment to delivering exceptional customer service. Prepare to share examples of how you've improved service delivery in past roles, and discuss strategies you would implement to enhance customer satisfaction within the IT support team.
✨Prepare for Project Management Questions
Since you'll be taking ownership of internal IT projects, be ready to discuss your project management experience. Talk about how you plan, execute, and document projects, and how you ensure they meet organisational needs and standards.
