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For Companies At a Glance
- Tasks: Manage and grow a portfolio of 400 business customers while enhancing their experience.
- Company: Leading energy management consultancy with a focus on sustainability.
- Benefits: Competitive salary, uncapped commission, hybrid working, and flexible holidays.
- Why this job: Join a dynamic team and make a real impact in energy management.
- Qualifications: 3–5 years in B2B account management or sales, preferably in energy or utilities.
- Other info: Enjoy ongoing training and a collaborative, people-focused culture.
The predicted salary is between 35000 - 45000 £ per year.
Our client is a leading energy management consultancy, supporting organisations with energy services, compliance, and carbon management. Due to continued growth, they are looking to appoint a Customer Account Manager to manage and grow an established portfolio of business customers.
The Role
- You’ll manage a portfolio of approximately 400 business customers, acting as the primary relationship owner.
- The focus is on retention, contract renewals, and revenue growth through structured account management and value-led upselling, working closely with internal teams to deliver a strong customer experience.
Key Responsibilities
- Manage and develop an existing portfolio of B2B customers
- Own customer relationships, renewals, and service extensions
- Identify and deliver upsell and cross-sell opportunities
- Conduct structured account reviews and customer profiling
- Maintain accurate CRM records and reporting
- Collaborate with internal teams to ensure smooth service delivery
About You
- 3–5 years’ experience in B2B account management or sales
- Experience within energy, utilities, or a related services sector preferred
- Proven track record in renewals, retention, and revenue growth
- Strong relationship management and commercial skills
- Confident managing a large customer portfolio
Why Join?
- Competitive salary + uncapped commission
- Hybrid working (office & home)
- Flexible holidays & contributory pension
- Wellbeing and medical cash plan
- Life assurance
- Cycle to Work & EV salary sacrifice schemes
- Ongoing training and development
- Collaborative, people-focused culture
Customer Account Manager employer: Henderson Brown
Contact Detail:
Henderson Brown Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy sector and let them know you're on the hunt for a Customer Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Understand their approach to customer account management and think about how your experience aligns with their needs. We want you to shine when it comes to showcasing your skills!
✨Tip Number 3
Practice your pitch! Be ready to discuss your past successes in renewals and upselling. We recommend crafting a few stories that highlight your relationship management skills and how you've driven revenue growth in previous roles.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Account Manager. Highlight your experience in B2B account management and any relevant achievements in renewals and revenue growth. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about energy management and how your skills align with our needs. Be sure to mention specific examples that showcase your relationship management skills.
Showcase Your Achievements: When detailing your experience, focus on quantifiable achievements. Did you increase customer retention rates or successfully upsell services? We love numbers, so let us know how you made an impact in your previous roles!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Henderson Brown
✨Know Your Portfolio
Before the interview, take some time to research the types of businesses you’ll be managing. Understand their needs and challenges in energy management. This will help you demonstrate your ability to relate to their specific situations and show that you’re ready to hit the ground running.
✨Showcase Your Relationship Skills
Prepare examples from your past experiences where you successfully managed customer relationships. Highlight how you retained clients, handled renewals, and identified upsell opportunities. This will illustrate your capability to maintain and grow a portfolio effectively.
✨Familiarise Yourself with CRM Tools
Since maintaining accurate CRM records is crucial for this role, brush up on any relevant CRM software you’ve used before. Be ready to discuss how you’ve used these tools to track customer interactions and improve service delivery.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s approach to customer account management and their expectations for the role. This shows your genuine interest in the position and helps you gauge if the company culture aligns with your values.
