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- Tasks: Manage and grow relationships with 400 business customers, focusing on retention and upselling.
- Company: Leading energy management consultancy with a people-focused culture.
- Benefits: Competitive salary, uncapped commission, hybrid working, flexible holidays, and ongoing training.
- Why this job: Join a dynamic team and make a real impact in the energy sector.
- Qualifications: 3-5 years in B2B account management or sales, preferably in energy or utilities.
- Other info: Enjoy a collaborative environment with excellent career development opportunities.
The predicted salary is between 30000 - 45000 £ per year.
Location: Buckinghamshire (Hybrid - 2 days office-based per week)
Salary: £35,000 - £45,000 + uncapped commission (OTE £43,750 - £55,500)
Type: Permanent, 37 hours per week
Our client is a leading energy management consultancy, supporting organisations with energy services, compliance, and carbon management. Due to continued growth, they are looking to appoint a Customer Account Manager to manage and grow an established portfolio of business customers.
The Role
- Manage a portfolio of approximately 400 business customers, acting as the primary relationship owner.
- Focus on retention, contract renewals, and revenue growth through structured account management and value‐led upselling.
- Work closely with internal teams to deliver a strong customer experience.
Key Responsibilities
- Manage and develop an existing portfolio of B2B customers.
- Own customer relationships, renewals, and service extensions.
- Identify and deliver upsell and cross‐sell opportunities.
- Conduct structured account reviews and customer profiling.
- Maintain accurate CRM records and reporting.
- Collaborate with internal teams to ensure smooth service delivery.
About You
- 3-5 years' experience in B2B account management or sales.
- Experience within energy, utilities, or a related services sector preferred.
- Proven track record in renewals, retention, and revenue growth.
- Strong relationship management and commercial skills.
- Confident managing a large customer portfolio.
Why Join?
- Competitive salary + uncapped commission.
- Hybrid working (office & home).
- Flexible holidays & contributory pension.
- Wellbeing and medical cash plan.
- Life assurance.
- Cycle to Work & EV salary sacrifice schemes.
- Ongoing training and development.
- Collaborative, people‐focused culture.
Customer Account Manager in London employer: Henderson Brown Recruitment
Contact Detail:
Henderson Brown Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy sector and let them know you're on the hunt for a Customer Account Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its services. Understand their approach to energy management and think about how your experience aligns with their needs. This will help you stand out as a candidate who truly gets what they do.
✨Tip Number 3
Practice your pitch! Be ready to discuss your experience in B2B account management and how you've successfully managed customer relationships in the past. Highlight specific examples of renewals and upselling that showcase your skills.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to submit your application and get noticed. Plus, it shows you're serious about joining our team and contributing to our collaborative culture.
We think you need these skills to ace Customer Account Manager in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the Customer Account Manager role. Highlight your experience in B2B account management and any relevant achievements in renewals and revenue growth. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about energy management and how your skills align with our needs. Be sure to mention your relationship management experience and how you’ve successfully managed customer portfolios in the past.
Showcase Your Achievements: When filling out your application, don’t just list your responsibilities—show us what you’ve achieved! Use numbers and specific examples to demonstrate your success in upselling, retention, and managing large customer bases. We love seeing quantifiable results!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Henderson Brown Recruitment
✨Know Your Customer Portfolio
Before the interview, take some time to research the types of businesses you’ll be managing. Understand their needs and challenges in energy management. This will help you demonstrate your ability to relate to their specific situations and show that you’re ready to hit the ground running.
✨Showcase Your Relationship Management Skills
Prepare examples from your past experience where you successfully managed customer relationships. Highlight how you retained clients, renewed contracts, and identified upsell opportunities. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Familiarise Yourself with CRM Tools
Since maintaining accurate CRM records is crucial for this role, brush up on any CRM software you’ve used before. Be ready to discuss how you’ve used these tools to track customer interactions and improve service delivery. If you know the specific CRM they use, even better!
✨Emphasise Your Team Collaboration Skills
This role involves working closely with internal teams, so be prepared to talk about your experience collaborating with others. Share examples of how you’ve worked cross-functionally to enhance customer experiences or resolve issues, showcasing your ability to be a team player.
