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- Tasks: Manage and grow relationships with 400 business customers while driving revenue through upselling.
- Company: Leading energy management consultancy with a focus on sustainability.
- Benefits: Competitive salary, uncapped commission, hybrid working, and flexible holidays.
- Why this job: Join a dynamic team and make a real impact in energy management.
- Qualifications: 3-5 years in B2B account management or sales, preferably in energy or utilities.
- Other info: Enjoy ongoing training and a collaborative, people-focused culture.
Experience, qualification, and soft skills, have you got everything required to succeed in this opportunity? Find out below.
Buckinghamshire (Hybrid - 2 days office-based per week) £35,000 - £45,000 + uncapped commission (OTE £43,750 - £55,500) Permanent | 37 hours per week
Our client is a leading energy management consultancy, supporting organisations with energy services, compliance, and carbon management. Due to continued growth, they are looking to appoint a Customer Account Manager to manage and grow an established portfolio of business customers.
The Role
- You will manage a portfolio of approximately 400 business customers, acting as the primary relationship owner.
- The focus is on retention, contract renewals, and revenue growth through structured account management and value-led upselling, working closely with internal teams to deliver a strong customer experience.
Key Responsibilities
- Manage and develop an existing portfolio of B2B customers
- Own customer relationships, renewals, and service extensions
- Identify and deliver upsell and cross-sell opportunities
- Conduct structured account reviews and customer profiling
- Maintain accurate CRM records and reporting
- Collaborate with internal teams to ensure smooth service delivery
About You
- 3-5 years' experience in B2B account management or sales
- Experience within energy, utilities, or a related services sector preferred
- Proven track record in renewals, retention, and revenue growth
- Strong relationship management and commercial skills
- Confident managing a large customer portfolio
Why Join?
- Competitive salary + uncapped commission
- Hybrid working (office & home)
- Flexible holidays & contributory pension
- Wellbeing and medical cash plan
- Life assurance
- Cycle to Work & EV salary sacrifice schemes
- Ongoing training and development
- Collaborative, people-focused culture
Customer Account Manager in Amersham employer: Henderson Brown Recruitment
Contact Detail:
Henderson Brown Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager in Amersham
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and industry trends. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions related to account management and customer relations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your achievements.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest can keep you top of mind. Plus, it shows your enthusiasm for the role and the company!
We think you need these skills to ace Customer Account Manager in Amersham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Account Manager role. Highlight your experience in B2B account management and any relevant achievements in renewals and revenue growth. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about energy management and how your skills align with our needs. Keep it engaging and personal – we love getting to know our applicants!
Showcase Your Soft Skills: Don’t forget to highlight your relationship management skills and your ability to collaborate with internal teams. We’re looking for someone who can build strong connections with customers and work well with others, so let that personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at Henderson Brown Recruitment
✨Know Your Numbers
Before the interview, brush up on your achievements in account management. Be ready to discuss specific metrics like retention rates and revenue growth you've achieved in previous roles. This will show that you understand the importance of these figures in the Customer Account Manager position.
✨Understand the Energy Sector
Since the role is within energy management, do some homework on current trends and challenges in the energy sector. Being able to discuss how these factors impact customer relationships will demonstrate your industry knowledge and commitment to the role.
✨Showcase Your Relationship Skills
Prepare examples of how you've successfully managed client relationships in the past. Think about times when you turned a challenging situation into a positive outcome. This will highlight your ability to maintain and grow customer accounts effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Ask about the company's approach to customer retention or how they measure success in account management. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
