At a Glance
- Tasks: Lead fun and educational vineyard tours while sharing your passion for wine.
- Company: Join Hencote, a stunning vineyard with breathtaking views and a vibrant atmosphere.
- Benefits: Flexible hours, great tips, and the chance to work in a beautiful setting.
- Other info: Opportunity to boost your income while working in a dynamic environment.
- Why this job: Perfect for wine lovers who enjoy storytelling and engaging with people.
- Qualifications: A genuine interest in wine and excellent communication skills are essential.
The predicted salary is between 20000 - 25000 £ per year.
Set high above Shrewsbury with sweeping views over the Shropshire Hills, Hencote is a working vineyard and award-winning winery that has grown from 160 hobbyist vines in 2009 into a 23,000-vine estate producing internationally acclaimed still and sparkling wines.
Alongside the vineyard, Hencote is home to The View bar and restaurant, a wine shop, luxury on-site accommodation, and a busy calendar of tours, tastings, weddings and events.
Every visit is built around great wine, great food and genuine Shropshire hospitality, and our tour team are the storytellers who bring that to life for every guest.
The Role
This is a fantastic opportunity for someone who enjoys working with people, has a passion for storytelling, and thrives in a customer-facing, fast-paced environment.
You'll deliver top-quality tours and wine experiences to all guests, hosting engaging, fun and educational vineyard tours and tastings while maintaining a high level of professionalism throughout.
This role would suit those already running their own business or freelancing, looking for flexible hours to boost their income.
Key Responsibilities
- Actively sell our wines throughout the tour experience, and escort groups back into the retail areas afterwards, highlighting offers and encouraging wine purchases.
- Handle transactions accurately and support wider retail operations.
- Set up and clear the tasting space ahead of each experience, keeping a clean and tidy work area.
- Support the wider Front of House at Hencote when required, for example, polishing glasses, welcoming guests, or supporting in The View.
- Act as an ambassador for Hencote at local wine events, hosting tastings for the public and inspiring interest in our wines and visits to the estate.
- Ensure all health and safety, security and emergency policies are adhered to, to the best of your ability.
- Help create a professional environment for staff to work in and for customers to enjoy.
- Personal Qualities / Expectations
- A genuine interest in wine and a willingness to learn.
- A sales-orientated mindset, comfortable with meeting targets and KPIs, and confident to host our guests, encouraging them to dine and linger with us and complete their visit with a purchase.
- Must be able to work at least Friday, Saturday and Sunday, with availability for selected bank holidays throughout the year also essential, plus opportunities to pick up events and additional hours.
- Strong time management, punctual and able to keep experiences to time while maintaining a relaxed atmosphere.
- Ability to adapt to change with creativity and progressiveness.
- Skilled at reading the room and adapting tone, pace and detail to different audiences.
- Excellent communication and customer service skills, with attention to detail.
- A willingness to learn about viticulture and winemaking, alongside our range of award-winning wines
- Basic computer skills
- An ability to work closely, supportively and flexibly with other staff members
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Wine Tour Guide in Shrewsbury employer: Hencote; The Vineyard Venue
Hencote is an exceptional employer that values flexibility and creativity, making it an ideal workplace for those passionate about wine and hospitality. With a supportive work culture that encourages storytelling and guest engagement, employees have the opportunity to grow their skills in a vibrant environment while enjoying the beautiful surroundings of Shrewsbury. The company offers unique experiences that not only enhance personal development but also foster a sense of community among team members.
Contact Details:
Hencote; The Vineyard Venue Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Wine Tour Guide in Shrewsbury
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Hencote; The Vineyard Venue and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Wine Tour Guide in Shrewsbury
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Hencote; The Vineyard Venue that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Hencote; The Vineyard Venue.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Hencote; The Vineyard Venue get a sense of who you are beyond your experience!
How to prepare for a job interview at Hencote; The Vineyard Venue
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Hencote; The Vineyard Venue and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
