IT Support Engineer - Basingstoke

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Responsibilities

As part of a broader, highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader, and your colleagues in every aspect of your work with the client. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically, and principally, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the user’s face – a job well done. This is a role where you will have direct influence on people’s day‑to‑day working life. With nothing more frustrating than a computer or a printer not working, you will be the person that makes things happen, working directly with the users in a highly rewarding way.

Qualifications

• Previous experience resolving problems with users.
• Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM).
• Excellent time management skill.
• Due to the varied nature of the role, it may be subject to enhanced referencing or vetting.

Benefits

Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

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Seniority level

• Entry level

Employment type

• Full‑time

Job function

• Information Technology

Industries

• IT Services and IT Consulting

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