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- Tasks: Be the go-to person for troubleshooting hardware issues and providing remote diagnostics.
- Company: Join Hemmersbach, a global IT service provider dedicated to making a social impact.
- Benefits: Enjoy comprehensive training, flexible shifts, and the chance to work with top-tier clients.
- Why this job: Make a difference while working with a leading bank and gain valuable tech skills.
- Qualifications: No prior experience needed; just a passion for tech and problem-solving.
- Other info: Work in a supportive team environment with opportunities for growth and development.
The predicted salary is between 30000 - 42000 £ per year.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company. Service Desk Associate – Hardware Diagnostics Location: Basingstoke Head Office Within a dedicated team, Hemmersbach provide worldwide support for one of the UK’s Big-4 banking institutions. As a Service Desk Specialist, you will be the first point of contact when things go wrong. Focused on supporting print & imaging capabilities, we will provide you with ALL the technical training you’ll ever need to perform detailed, remote diagnostics on tickets raised, looking to resolve issues where at all possible. In circumstances where you determine the best remedy is an onsite engineer, you will escalate this need within our group, ensuring the engineer is dispatched and briefed on the issues found. Being on the UK’s biggest banks, with a presence around the world, you will provide support 24/7 on a well-balanced shift pattern that covers Europe, USA and Asia. Our shift patterns minimise the overnight demands to ensure the majority of your work is car…
Service Desk Associate - Hardware Diagnostics (Basingstoke) employer: Hemmersbach UK Ltd
Contact Detail:
Hemmersbach UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Associate - Hardware Diagnostics (Basingstoke)
✨Tip Number 1
Familiarize yourself with common hardware issues and diagnostics tools. Understanding the typical problems that arise in print and imaging capabilities will help you stand out during the interview process.
✨Tip Number 2
Highlight your customer service skills. As a Service Desk Associate, you'll be the first point of contact for clients, so showcasing your ability to communicate effectively and resolve issues will be crucial.
✨Tip Number 3
Research Hemmersbach's social initiatives. Knowing about their commitment to social causes like Rhino Force and Kids’ Family can demonstrate your alignment with their values and mission during discussions.
✨Tip Number 4
Be prepared to discuss your availability for shift work. Since the role involves 24/7 support, showing flexibility and willingness to adapt to various shift patterns will make you a more attractive candidate.
We think you need these skills to ace Service Desk Associate - Hardware Diagnostics (Basingstoke)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Service Desk Associate position. Understand the key responsibilities, such as providing remote diagnostics and supporting print & imaging capabilities.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous experience in IT support or customer service roles. Mention specific skills related to hardware diagnostics and problem-solving that align with the job requirements.
Show Your Passion for IT: Express your enthusiasm for technology and helping others in your application. Highlight any relevant training or certifications you have completed that demonstrate your commitment to the field.
Tailor Your Application: Customize your CV and cover letter to reflect the values of Hemmersbach, particularly their focus on social responsibility. Mention how you resonate with their mission of making the world a better place through IT services.
How to prepare for a job interview at Hemmersbach UK Ltd
✨Understand the Company’s Mission
Familiarize yourself with Hemmersbach's commitment to social responsibility and their initiatives like Rhino Force and Kids’ Family. Showing that you align with their values can set you apart.
✨Technical Knowledge is Key
Brush up on your technical skills related to print and imaging capabilities. Be prepared to discuss any relevant experience you have with hardware diagnostics and troubleshooting.
✨Demonstrate Problem-Solving Skills
As a Service Desk Associate, you'll be solving problems daily. Prepare examples of how you've successfully resolved issues in the past, especially in high-pressure situations.
✨Show Flexibility and Team Spirit
Since the role involves working in shifts and as part of a dedicated team, express your willingness to adapt to different schedules and collaborate effectively with colleagues.
