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- Tasks: Provide hands-on IT support for deskside and print services, resolving user issues with a smile.
- Company: Join Hemmersbach, a global leader in IT infrastructure services dedicated to social impact.
- Benefits: Enjoy a supportive team environment and the chance to make a difference with your work.
- Why this job: Make a real impact on people's daily lives while working in a fun and dynamic atmosphere.
- Qualifications: No prior experience required; just bring your passion for tech and helping others!
- Other info: Opportunity to participate in on-call support and grow your skills in a collaborative setting.
The predicted salary is between 30000 - 42000 £ per year.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company. IT Support Engineer Location: Victoria As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the user’s face – a job well done. This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way. In addition to a very broad and varied day, there is the opportunity to participate in an on-call …
IT Support Engineer (Victoria) employer: Hemmersbach UK Ltd
Contact Detail:
Hemmersbach UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Victoria)
✨Tip Number 1
Familiarize yourself with common IT issues and solutions, especially those related to deskside support and printing. This knowledge will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Showcase your customer service experience. Since this role emphasizes leaving users with a smile, be prepared to share examples of how you've positively impacted user experiences in previous roles.
✨Tip Number 3
Research Hemmersbach's social initiatives, like the Rhino Force and Kids’ Family programs. Being knowledgeable about the company's values can help you connect with the team and show that you align with their mission.
✨Tip Number 4
Prepare for situational questions that assess your ability to handle stress and prioritize tasks. Think of scenarios where you successfully managed multiple tickets or resolved urgent issues under pressure.
We think you need these skills to ace IT Support Engineer (Victoria)
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the IT Support Engineer position. Understand the key responsibilities and required skills, such as customer service orientation and problem-solving abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support, particularly any roles where you provided deskside assistance or resolved technical issues. Use specific examples that demonstrate your ability to leave users satisfied.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company’s mission. Mention how your values align with Hemmersbach's commitment to social responsibility and your passion for helping others through technology.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in an IT support role.
How to prepare for a job interview at Hemmersbach UK Ltd
✨Show Your Problem-Solving Skills
As an IT Support Engineer, you'll be expected to solve problems efficiently. Prepare examples of past experiences where you successfully resolved technical issues, emphasizing your pragmatic approach and customer service skills.
✨Understand the Company’s Mission
Familiarize yourself with Hemmersbach's commitment to social responsibility. Be ready to discuss how you can contribute to their mission of making the world a better place through your role in IT support.
✨Demonstrate Your Customer Service Mindset
Since this role involves direct interaction with users, highlight your experience in providing excellent customer service. Share specific instances where you left users satisfied and smiling after resolving their issues.
✨Prepare for Technical Questions
Expect technical questions related to deskside support and printing services. Brush up on common troubleshooting techniques and be ready to explain your thought process when addressing technical challenges.
