Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide hands-on IT support for deskside and print services, resolving user issues with a smile.
- Company: Join Hemmersbach, a global leader in IT infrastructure services dedicated to social impact.
- Benefits: Enjoy a supportive team environment and the chance to make a real difference in people's lives.
- Why this job: Be the hero who solves tech problems and enhances daily work experiences for users.
- Qualifications: No prior experience required; just bring your passion for helping others and problem-solving skills.
- Other info: Opportunity to participate in on-call support and contribute to meaningful social initiatives.
The predicted salary is between 30000 - 42000 £ per year.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company. IT Support Engineer Location: Southwark As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the user’s face – a job well done. This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way. In addition to a very broad and varied day, there is the opportunity to participate in an on-call…
IT Support Engineer (Southwark) employer: Hemmersbach UK Ltd
Contact Detail:
Hemmersbach UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Southwark)
✨Tip Number 1
Familiarize yourself with common IT issues and their solutions. Being able to quickly diagnose and resolve problems will show your potential employer that you are proactive and knowledgeable, which is crucial for an IT Support Engineer.
✨Tip Number 2
Highlight your customer service skills during the interview process. Since this role emphasizes leaving users with a smile, demonstrating your ability to communicate effectively and empathetically with clients will set you apart from other candidates.
✨Tip Number 3
Research Hemmersbach's social initiatives, like the Rhino Force and Kids’ Family programs. Showing that you align with their values and mission can make a strong impression and demonstrate your commitment to their cause.
✨Tip Number 4
Prepare to discuss your experience with ticketing systems and how you've managed support requests in the past. Being able to articulate your approach to handling multiple tickets efficiently will showcase your organizational skills and readiness for the role.
We think you need these skills to ace IT Support Engineer (Southwark)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Support Engineer position. Understand the key responsibilities and required skills, such as customer service orientation and problem-solving abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support, particularly any roles where you provided deskside assistance or resolved technical issues. Use specific examples that demonstrate your problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company’s mission. Mention how your values align with Hemmersbach's commitment to social responsibility and customer service.
Highlight Soft Skills: In your application, emphasize your soft skills such as communication, empathy, and teamwork. These are crucial for a role that involves direct interaction with users and resolving their issues effectively.
How to prepare for a job interview at Hemmersbach UK Ltd
✨Show Your Problem-Solving Skills
As an IT Support Engineer, you'll be expected to solve problems efficiently. Prepare examples of past experiences where you successfully resolved technical issues, emphasizing your pragmatic approach and customer service skills.
✨Understand the Company’s Mission
Familiarize yourself with Hemmersbach's commitment to social responsibility, such as their Rhino Force and Kids’ Family initiatives. Demonstrating knowledge about the company's values can set you apart and show that you align with their mission.
✨Prepare for Technical Questions
Expect technical questions related to IT support, deskside assistance, and printing issues. Brush up on common troubleshooting techniques and be ready to discuss how you would handle specific scenarios that may arise in the role.
✨Emphasize Team Collaboration
Highlight your ability to work within a team, as this role involves collaboration with your Service Delivery Manager and colleagues. Share examples of how you've effectively communicated and worked with others to achieve a common goal.
