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- Tasks: Provide hands-on IT support for deskside and print services, resolving issues with a smile.
- Company: Join Hemmersbach, a global leader in IT infrastructure services with a social purpose.
- Benefits: Enjoy a supportive team environment and the chance to make a real impact on users' lives.
- Why this job: Be a key player in enhancing workplace efficiency while contributing to meaningful social initiatives.
- Qualifications: No specific experience required; just a passion for problem-solving and customer service.
- Other info: Opportunity for on-call participation and growth within a dedicated support team.
The predicted salary is between 30000 - 42000 £ per year.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company. IT Support Engineer Location: Deeside As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the user’s face – a job well done. This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way. In addition to a very broad and varied day, there is the opportunity to participate in an on-call r…
IT Support Engineer (Deeside) employer: Hemmersbach UK Ltd
Contact Detail:
Hemmersbach UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Deeside)
✨Tip Number 1
Familiarize yourself with common IT issues and their solutions. Being able to quickly identify and resolve problems will not only impress during the interview but also show your proactive approach to IT support.
✨Tip Number 2
Highlight your customer service skills. Since this role emphasizes leaving users with a smile, be prepared to share examples of how you've successfully handled difficult situations or provided exceptional support in the past.
✨Tip Number 3
Research Hemmersbach's social initiatives, like the Rhino Force and Kids’ Family programs. Showing that you align with their values can set you apart and demonstrate your commitment to making a positive impact.
✨Tip Number 4
Prepare for scenario-based questions. Think about how you would handle specific IT support situations, as this will showcase your problem-solving skills and ability to work under pressure.
We think you need these skills to ace IT Support Engineer (Deeside)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Support Engineer position. Understand the key responsibilities and required skills, such as customer service orientation and problem-solving abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support, particularly any roles where you provided deskside assistance or resolved technical issues. Use specific examples that demonstrate your ability to leave users satisfied.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company’s mission. Mention how your values align with Hemmersbach's commitment to social responsibility and customer service.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application shows attention to detail.
How to prepare for a job interview at Hemmersbach UK Ltd
✨Show Your Problem-Solving Skills
As an IT Support Engineer, you'll be expected to tackle various technical issues. Prepare examples of past experiences where you successfully resolved problems, emphasizing your pragmatic approach and customer service skills.
✨Understand the Company’s Mission
Familiarize yourself with Hemmersbach's commitment to social responsibility and their initiatives like Rhino Force and Kids’ Family. Demonstrating knowledge about the company's values can set you apart and show that you align with their mission.
✨Emphasize Team Collaboration
Highlight your ability to work within a team, as this role involves collaboration with your Service Delivery Manager and colleagues. Share instances where teamwork led to successful outcomes in your previous roles.
✨Prepare for Customer Interaction Scenarios
Since you'll be working directly with users, practice how you would handle different customer service scenarios. Focus on maintaining a positive attitude and ensuring user satisfaction, even in challenging situations.
