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- Tasks: Provide hands-on IT support for deskside and print services, resolving issues with a smile.
- Company: Join Hemmersbach, a global leader in IT infrastructure services with a social purpose.
- Benefits: Enjoy a supportive team environment and the chance to make a real impact on users' lives.
- Why this job: Be a problem solver and enhance daily work experiences while contributing to meaningful social causes.
- Qualifications: No specific experience required; just a passion for helping others and solving tech problems.
- Other info: Work directly onsite in Cowdenbeath, Scotland, with a dedicated support team behind you.
The predicted salary is between 30000 - 42000 £ per year.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company. IT Support Engineer Location: Cowdenbeath, Scotland As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the user’s face – a job well done. This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way. In addition to a very broad and varied day, there is the opportunity to participate i…
IT Support Engineer (Cowdenbeath) employer: Hemmersbach UK Ltd
Contact Detail:
Hemmersbach UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Cowdenbeath)
✨Tip Number 1
Familiarize yourself with common IT issues and solutions, especially those related to deskside support and printing. Being able to demonstrate your problem-solving skills during the interview will show that you can handle the day-to-day challenges of the role.
✨Tip Number 2
Highlight any previous experience in customer service or IT support roles. Share specific examples of how you've resolved issues for users, as this will illustrate your ability to leave customers satisfied and smiling.
✨Tip Number 3
Research Hemmersbach's social initiatives, like the Rhino Force and Kids’ Family programs. Showing your alignment with their values during the interview can set you apart as a candidate who is not only technically skilled but also socially conscious.
✨Tip Number 4
Prepare to discuss how you work within a team and support your colleagues. Since you'll be part of a committed support team, demonstrating your collaborative spirit and willingness to help others will resonate well with the hiring managers.
We think you need these skills to ace IT Support Engineer (Cowdenbeath)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Support Engineer position. Understand the key responsibilities and required skills, such as customer service and problem-solving abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support, particularly any roles where you provided deskside assistance or resolved technical issues. Use specific examples that demonstrate your problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company’s mission. Mention how your values align with Hemmersbach's commitment to social responsibility and customer service.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammar errors, and ensure that all information is clear and concise. A polished application shows attention to detail.
How to prepare for a job interview at Hemmersbach UK Ltd
✨Show Your Problem-Solving Skills
As an IT Support Engineer, you'll be expected to solve problems efficiently. Prepare examples of past experiences where you successfully resolved technical issues, emphasizing your pragmatic approach and customer service skills.
✨Understand the Company’s Mission
Familiarize yourself with Hemmersbach's commitment to social responsibility. Be ready to discuss how you can contribute to their mission of making the world a better place through your role in IT support.
✨Demonstrate Strong Communication Skills
Since you'll be working directly with users, effective communication is key. Practice explaining technical concepts in simple terms and be prepared to showcase your ability to empathize with users' frustrations.
✨Prepare for Technical Questions
Expect to face technical questions related to common IT issues, especially around deskside support and printing. Brush up on troubleshooting techniques and be ready to demonstrate your knowledge during the interview.
