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- Tasks: Provide hands-on IT support for deskside and print services, resolving issues with a smile.
- Company: Join Hemmersbach, a global leader in IT infrastructure services dedicated to social impact.
- Benefits: Enjoy a supportive team environment and the chance to make a real difference in people's lives.
- Why this job: Be the hero who solves tech problems and enhances user experiences every day.
- Qualifications: No prior experience required; just a passion for helping others and solving problems.
- Other info: Opportunity to participate in on-call support and grow within a socially responsible company.
The predicted salary is between 30000 - 42000 £ per year.
Hemmersbach provides IT infrastructure services in more than 190 countries with 50+ own subsidiaries. We deliver exclusively for the leading companies in the IT industry. As pragmatic problem solvers, we not only enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company. IT Support Engineer Location: Brighton As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the user’s face – a job well done. This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way. In addition to a very broad and varied day, there is the opportunity to participate in an on-call …
IT Support Engineer (Brighton) employer: Hemmersbach UK Ltd
Contact Detail:
Hemmersbach UK Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Brighton)
✨Tip Number 1
Familiarize yourself with common IT support tools and ticketing systems. Being able to demonstrate your proficiency in these tools during the interview can set you apart from other candidates.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you successfully resolved technical issues. This will highlight your ability to handle the day-to-day challenges of the role.
✨Tip Number 3
Research Hemmersbach’s social initiatives, like Rhino Force and Kids’ Family. Understanding their mission can help you align your values with theirs, which is crucial for a company that emphasizes social purpose.
✨Tip Number 4
Prepare to discuss your customer service philosophy. Since this role involves direct interaction with users, being able to articulate how you ensure a positive experience will be key to impressing the interviewers.
We think you need these skills to ace IT Support Engineer (Brighton)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the IT Support Engineer position. Understand the key responsibilities and required skills, such as customer service and problem-solving abilities.
Tailor Your CV: Customize your CV to highlight relevant experience in IT support, particularly any roles where you provided deskside assistance or resolved technical issues. Use specific examples that demonstrate your problem-solving skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company’s mission. Mention how your values align with Hemmersbach's commitment to social responsibility and customer service.
Highlight Soft Skills: In your application, emphasize your soft skills such as communication, empathy, and teamwork. These are crucial for a role that involves direct interaction with users and resolving their issues effectively.
How to prepare for a job interview at Hemmersbach UK Ltd
✨Show Your Problem-Solving Skills
As an IT Support Engineer, you'll be expected to solve problems efficiently. Prepare examples of past experiences where you successfully resolved technical issues, emphasizing your pragmatic approach and customer service skills.
✨Understand the Company’s Mission
Familiarize yourself with Hemmersbach's commitment to social responsibility and their initiatives like Rhino Force and Kids’ Family. Demonstrating knowledge about the company's values can set you apart and show that you're aligned with their mission.
✨Prepare for Technical Questions
Expect questions related to common IT issues, troubleshooting techniques, and customer service scenarios. Brush up on your technical knowledge and be ready to explain your thought process when addressing specific problems.
✨Emphasize Team Collaboration
Highlight your ability to work within a team, as you'll be supported by various colleagues in this role. Share examples of how you've collaborated effectively in previous positions to enhance service delivery and user satisfaction.
