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- Tasks: Provide top-notch IT support and customer service at Pinewood Studios.
- Company: Join Hemmersbach, a global leader in IT infrastructure services with a social purpose.
- Benefits: Enjoy perks like a buddy programme, company events, and international job opportunities.
- Why this job: Be part of a renowned brand while making a positive impact on the world.
- Qualifications: Strong technical skills in IT support and excellent customer service required.
- Other info: Role may require enhanced referencing or vetting due to its nature.
The predicted salary is between 28800 - 48000 £ per year.
Enthuse customers and provide the best experience through best-in-class hardware, software, and technical support services. Contact us directly if you have any questions about this open job position. Very strong technical skills in all aspects of IT support. Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D, & SCCM). An exceptional level of customer service and confidentiality. Due to the varied nature of the role, it may be subject to enhanced referencing or vetting. Ever dreamt of working within a multinational media & entertainment corporation? A world-famous brand we all know & love? Based at Pinewood Studios, you will be part of a team providing world-class IT support for a wide variety of users—ranging from password resets to complex diagnostics, fault resolution, and project work. You will be assigned various tickets throughout the day, addressing each sympathetically, pragmatically, and with a strong sense of customer service—leaving each ticket not only resolved but with a smile on the user\’s face—a job well done! Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 subsidiaries. We deliver exclusively for leading companies in the IT industry. We go the extra mile—we not only enthuse our customers but also make the world a better place: 20% of our profits support our initiatives, Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company. Buddy program Company events Internal career development program International job opportunities Medical cash plan Onboarding program Drag and drop files here or Click to browse files I want to be considered for future recruitment. Read more #J-18808-Ljbffr
IT Support Engineer (Pinewood Studios) employer: Hemmersbach GmbH & Co. KG
Contact Detail:
Hemmersbach GmbH & Co. KG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Engineer (Pinewood Studios)
✨Tip Number 1
Familiarise yourself with the specific tools and applications mentioned in the job description, such as M365, Windows 10, Active Directory, and SCCM. Having hands-on experience or knowledge of these systems will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've successfully resolved technical issues in the past. Be ready to discuss situations where you went above and beyond to ensure user satisfaction, as this aligns perfectly with the company's ethos.
✨Tip Number 3
Research Hemmersbach and its initiatives, like the Rhino Force and Kids’ Family projects. Understanding their social purpose will help you connect with the company’s values during any discussions, showing that you're not just interested in the job, but also in contributing to their mission.
✨Tip Number 4
Network with current or former employees of Hemmersbach, especially those in IT support roles. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out during the selection process.
We think you need these skills to ace IT Support Engineer (Pinewood Studios)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of an IT Support Engineer at Pinewood Studios. Familiarise yourself with the specific technical skills required, such as proficiency in M365, Windows 10, Active Directory, and SCCM.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your technical support capabilities and any previous customer service roles to showcase your ability to provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the company. Mention your passion for IT support and how you can contribute to enhancing customer experiences at Pinewood Studios.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and concise. A polished application demonstrates professionalism and attention to detail.
How to prepare for a job interview at Hemmersbach GmbH & Co. KG
✨Showcase Your Technical Skills
Make sure to highlight your strong technical skills during the interview. Be prepared to discuss your experience with Windows-based applications, M365, Win10, A.D, and SCCM. Providing specific examples of how you've used these tools in past roles can really impress the interviewers.
✨Demonstrate Exceptional Customer Service
Since the role requires a high level of customer service, be ready to share instances where you went above and beyond for a customer. Emphasise your ability to resolve issues while maintaining a positive attitude, as this aligns perfectly with the company's ethos.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your diagnostic and support capabilities. Practice responding to common IT support scenarios, such as troubleshooting a software issue or handling a difficult customer, to showcase your problem-solving skills.
✨Research the Company Culture
Familiarise yourself with Hemmersbach's mission and values, especially their commitment to social responsibility. Being able to articulate how your personal values align with theirs can set you apart from other candidates and show your genuine interest in the company.
