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- Tasks: Provide top-notch IT support for VIPs and executives, ensuring smooth daily operations.
- Company: Join Hemmersbach, a global leader in IT infrastructure services with a social purpose.
- Benefits: Enjoy a buddy programme, company events, career development, and a medical cash plan.
- Why this job: Make a real impact on executives' work lives while working in a supportive team environment.
- Qualifications: Strong technical skills in IT support, especially with Windows applications and customer service experience.
- Other info: This role may require enhanced referencing or vetting due to its sensitive nature.
The predicted salary is between 36000 - 60000 £ per year.
Dedicated support for VIP & Company Executives Contact us directly if you have any questions about this open job position Very strong technical skills in all aspects of IT support Diagnostic & support capabilities using standard Windows-based applications & tools (such as M365, Win10, A.D & SCCM) Hands-on experience supporting C-Level Executives An exceptional level of customer service and confidentiality Due to the varied nature of the role, it may be subject to enhanced referencing or vetting As part of broader, yet highly committed support team, you will work directly onsite to provide dedicated support services for deskside and print. You are fully supported by your Service Delivery Manager, your Team Leader and of course, your colleagues in every aspect of your work with the client. As an elite engineer within the team, you will be responsible for all support that any of the company Executives or VIP\’s require. Maintaining only the highest levels of dedication, technical know-how and confidentiality, you will provide critical support at the C-level and maintain the smooth daily operation of the executive management team. You will be assigned various tickets throughout the day, addressing each one sympathetically, pragmatically and principally, with a strong sense of customer service – leaving each ticket not only resolved, but with a smile on the VIP’s face – a job well done. This is a role where you will have direct influence on people’s day-to-day working life. With nothing more frustrating than a computer or a printer not working, you will be very person that makes things happen, working directly with the users in a highly rewarding way. Be part of us Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company. Buddy program Company events Internal career development program Medical cash plan Onboarding program Job-Id: 17557 IT Support Engineer – VIP / EXEC (London) UK – London – NW (M25) Drag\’n\’Drop Files here or Click to browse files I want to be considered for future recruitment. Read more #J-18808-Ljbffr
Apply now for IT Support Engineer - VIP / EXEC (London) employer: Hemmersbach GmbH & Co. KG
Contact Detail:
Hemmersbach GmbH & Co. KG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apply now for IT Support Engineer - VIP / EXEC (London)
✨Tip Number 1
Familiarise yourself with the specific tools and applications mentioned in the job description, such as M365, Windows 10, Active Directory, and SCCM. Having hands-on experience with these technologies will not only boost your confidence but also demonstrate your readiness for the role.
✨Tip Number 2
Highlight any previous experience you have supporting C-Level executives or VIPs. If you can share specific examples of how you provided exceptional customer service in high-pressure situations, it will set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your approach to maintaining confidentiality and professionalism when dealing with sensitive information. This is crucial for a role that involves direct support for company executives.
✨Tip Number 4
Show your enthusiasm for being part of a team that values social responsibility. Research Hemmersbach's initiatives like Rhino Force and Kids’ Family, and be ready to express how you align with their mission during your discussions.
We think you need these skills to ace Apply now for IT Support Engineer - VIP / EXEC (London)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical skills relevant to IT support, especially with Windows-based applications like M365 and Win10. Emphasise any experience you have supporting C-Level Executives and your ability to maintain confidentiality.
Craft a Strong Cover Letter: In your cover letter, express your passion for providing exceptional customer service. Mention specific examples of how you've resolved technical issues for VIPs or executives in the past, showcasing your problem-solving skills and dedication.
Highlight Relevant Experience: When detailing your work history, focus on roles where you provided direct IT support. Include any hands-on experience with diagnostic tools and your approach to maintaining smooth operations for high-profile clients.
Showcase Soft Skills: Since this role requires a strong sense of customer service, make sure to highlight your interpersonal skills. Discuss how you handle stressful situations and ensure that each interaction leaves a positive impression on the user.
How to prepare for a job interview at Hemmersbach GmbH & Co. KG
✨Showcase Your Technical Skills
Make sure to highlight your strong technical skills in IT support, especially with Windows-based applications like M365 and Win10. Be prepared to discuss specific scenarios where you've successfully diagnosed and resolved issues.
✨Demonstrate Exceptional Customer Service
Since this role involves supporting VIPs and executives, it's crucial to convey your commitment to exceptional customer service. Share examples of how you've gone above and beyond to ensure client satisfaction in previous roles.
✨Emphasise Confidentiality and Professionalism
Given the nature of the role, confidentiality is key. Be ready to discuss how you handle sensitive information and maintain professionalism when dealing with high-profile individuals.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about past experiences where you had to address urgent IT issues under pressure, and be ready to explain your thought process and actions.
