At a Glance
- Tasks: Support sales and customers with order processing and queries in a dynamic environment.
- Company: Join a leading eCommerce specialist working with top UK brands.
- Benefits: Enjoy 23 days leave, healthcare cashback, gym access, and retail discounts.
- Other info: Great opportunities for personal growth and development in a fast-paced setting.
- Why this job: Kick-start your career in a friendly team while learning valuable skills.
- Qualifications: Positive attitude, good communication skills, and attention to detail required.
The predicted salary is between 24784 - 30000 £ per year.
Department: B2B Sales
Reporting to: Sales Operations Manager
Contract Type: Permanent
Working Hours: 37.5 Mon-Fri
Salary: Starting £24784 rising after probation then banded
Who are we looking for?
Are you looking to kick-start a career or make a move into Administration, Customer Service or Sales? We’ve got a great opportunity for someone friendly, organised, and ready to learn in a busy Sales Support Team. This is a role that mixes admin tasks with helping our business customers. You’ll get hands-on experience with business systems, data-entry, and customer support, all while working with a supportive team who’ll help you learn the ropes. If you're someone who enjoys helping others and is keen to build skills in a fast-moving business, this could be the role for you. All you need is a positive attitude, good attention to detail, and the confidence to chat with people - we’ll teach you the rest!
What does the role involve?
In this role, you’ll support both our sales team and our corporate customers - helping to keep things running smoothly, while also being a friendly voice when clients need support. You’ll be involved in processing orders, keeping records up to date, and helping to solve customer queries in an efficient and professional way. It’s a busy, hands-on role that’s ideal if you like staying organised, working with people, and learning new skills in a fast-paced environment.
What are the key role responsibilities?
- Sales Administration: Processing customer orders via email, phone or online chat
- Use company systems (e.g. Sage200) to enter and manage orders
- Ensuring orders are processed accurately and with a high level of attention to detail
- Supporting delivery timelines by managing customer expectations
- Ensuring all orders are processed within the service level agreements
- Look for chances to recommend extra products or services
- Help new clients get set up on our systems
- Coordinating with other departments, such as finance and operations
- Support projects for top UK brands like John Lewis, Selfridges, Primark & IKEA
- Customer Service: Support clients with questions or problems, working with other teams when needed
- Provide friendly, helpful after-sales support
- Keep customer details up to date in our systems
- Build strong relationships with customers and team members
- Share any common issues or useful feedback with the wider team
What skills do you need?
- Good Communicator: Friendly and confident talking to customers and teammates
- Customer First: Always ready to help and go the extra mile
- Team Player: Works well with others and supports the team
- Flexible: Happy to take on different tasks and learn new things
- Attention to Detail: Careful, organised, and accurate with your work
What are the benefits?
- 23 days annual leave (increases with length of service) plus 8 bank holidays
- Pension scheme
- Healthcare cashback plan
- Free onsite parking with EV charging available
- Cycle to work scheme
- Tech scheme
- Bespoke training & development
- Free fresh fruit delivered weekly
- Retail discounts
- Weekly exercise classes
- On site gym access
A bit about us!
As a specialist in eCommerce, sales, warehousing and distribution, we work with some of the biggest UK and international brands. Our mission is simple: to connect people with the brands they love! Voucher Express is all about making gifting and rewarding easy. We specialise in pre-paid digital and physical gift cards, offering smart, hassle-free solutions for retailers, corporate clients and consumers. We also manage CadburyGiftsDirect.co.uk, bringing chocolate lovers the perfect treats for any occasion. With a service-first approach, we make sure every experience is smooth, simple, and exactly what our customers need.
Sales Support Representative in Ripon employer: Hemingways Marketing Services Ltd
At Voucher Express, we pride ourselves on being an excellent employer, offering a vibrant work culture that fosters growth and development. As a Sales Support Representative, you'll enjoy a supportive team environment, comprehensive training, and a range of benefits including a healthcare cashback plan, gym access, and retail discounts, all while working with renowned brands in a dynamic eCommerce setting.
Contact Details:
Hemingways Marketing Services Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Representative in Ripon
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Hemingways Marketing Services Ltd value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Hemingways Marketing Services Ltd a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Hemingways Marketing Services Ltd!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Hemingways Marketing Services Ltd.
We think you need these skills to ace Sales Support Representative in Ripon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Hemingways Marketing Services Ltd!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Hemingways Marketing Services Ltd
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
