At a Glance
- Tasks: Lead the management of customer complaints and ensure clear communication across the business.
- Company: Join Hemiko, a company dedicated to enhancing customer experience.
- Benefits: Enjoy a competitive salary and opportunities for professional growth.
- Other info: Be part of a dynamic team focused on continuous improvement.
- Why this job: Make a real difference in customer satisfaction and communication standards.
- Qualifications: Experience in customer service and strong communication skills.
The predicted salary is between 35000 - 45000 £ per year.
Hemiko is recruiting a Complaints and Communication Manager to join the Customer Experience function.
This role will own complaints handling oversight, ensuring timely investigations and compliant, clear customer communications across the business.
The successful candidate will work with Customer Service Agents to manage complaints, identify recurring issues, and shape outward communications with a consistent tone and professional standard.
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Customer Complaints & Communications Lead employer: Hemiko
Hemiko is an innovative and rapidly growing company in the low carbon energy sector, offering a supportive and flexible work environment that prioritises employee well-being and career development. With a commitment to equal opportunities and a collaborative culture, employees can expect meaningful work on impactful projects while enjoying benefits such as private healthcare, a generous holiday allowance, and opportunities for continuous learning. Join us in leading the charge towards decarbonisation and making a positive difference in communities across the UK.
