Maintenance Coordinator in Cumberland

Hemiko are recruiting for a Maintenance Coordinator, reporting to the Plant Maintenance Manager. The successful candidate will work to ensure our contracted services are delivered effectively by both our field service engineers and specialist service delivery partners, whether planned maintenance, reactive breakdowns or planned improvement works. The role will combine planning, project management, logistics and liaising with our customers, whether clients or residents.

We are looking for someone who has attention to detail and can methodically work through our maintenance program across multiple sites and effectively schedule work for field service engineers within the operations department, on reactive and PPM / servicing works. The role requires careful time management, problem‑solving skills and independent thinking to deliver multiple projects of varying complexity in parallel. Good IT skills are desired, particularly in Excel and MS Dynamics, Joblogic or other comparable CMMS platforms.

• Manage the scheduling process for Field Service teams and specialist service delivery partners, including Pre‑planned maintenance (PPM), Reactive breakdown response, Corrective works, team training coordination and internal support.
• Schedule and coordinate visits for in‑house engineers and subcontractors, ensuring the right resources are deployed at the right time and all parties are kept informed.
• Liaise with customers, subcontractors, service engineers and internal stakeholders to plan works and support the resolution of service issues and complaints.
• Handle enquiries and complaints professionally, escalating complex or high‑risk issues to senior management where appropriate.
• Work closely with office‑based Operations staff and Field Service Engineers to ensure planned works are delivered safely, efficiently and to a high standard.
• Coordinate engineer diaries and book appointments through the CMMS, balancing workloads and ensuring accurate record keeping.
• Plan engineer training, annual leave, team meetings and other scheduled activities to optimise resource availability.
• Manage relationships with external subcontractors, including arranging visits, tracking progress and ensuring works are completed in line with operational requirements.
• Maintain and update the CMMS, ensuring information is accurate and communicated effectively across the business.
• Monitor operational activity and escalate incidents or events that could have a significant business impact or require an emergency response.
• Identify opportunities to improve processes, efficiency and service delivery, contributing to continuous business improvement.
• Support the production of operational reports and performance metrics.
• Provide cover across the business's core operating hours of 08:00–18:00 as required, within a 5 day working week.
• Perform any other reasonable ad‑hoc duties developed in line with the department’s growth.

• Previous experience in work scheduling or planning, ideally within a field service, maintenance, engineering or operations environment.
• A customer‑focused approach with a genuine commitment to delivering excellent service in every interaction, both internally and externally.
• Strong IT skills, including proficiency in Microsoft Office applications (particularly Excel), with experience using planning systems and/or CMMS.
• The ability to quickly learn new technologies and confidently work across multiple systems simultaneously.
• Excellent organisational skills with strong attention to detail and the ability to prioritise competing workloads.
• Strong verbal and written communication skills in English, with the confidence to engage professionally with stakeholders at all levels.
• The ability to work effectively in a fast‑paced, reactive environment while remaining calm under pressure.
• A high level of integrity, professionalism and trustworthiness.
• A genuine interest in the energy, utilities or engineering sector and willingness to contribute to the growth and continuous improvement of the department.

• Remuneration: £27,500 – £30,000 equivalent per annum, depending on experience.
• Inclusive culture that promotes diversity.
• Holidays 25 days per annum plus statutory holidays – with an option to purchase or sell up to an additional 5 days per year.
• Pension plan provision.
• Private health care scheme available.
• Cycle to work scheme.
• Electric car lease scheme.
• Health and well‑being support.
• Continuing learning and development opportunities.
• Company PC/laptop, etc.