PCN Pharmacy Technician in Falmouth

Due to unforeseen circumstances, we are re-advertising this exciting opportunity for an enthusiastic, motivated Pharmacy Technician to join our innovative, award-winning pharmacy team. Based across South Kerrier, we provide care for over 33,000 patients across five practices: Helston Medical Centre, Mullion & Constantine Group, Cober Valley Health, St Keverne Health Centre, and St Marys Health Centre, Isles of Scilly. Our pharmacy team is highly valued, well integrated and respected across the PCN and member practices.

Our established team includes a Senior Lead Clinical Pharmacist, Senior Audit & Systems Pharmacist, Clinical Pharmacist and three Pharmacy Technicians. We have a strong training ethos, supporting pharmacy learners and the wider multidisciplinary team. Our recognised audit programme has received local and national acclaim for improving patient safety. We are a friendly, supportive team that values development, offering regular team meetings, monthly peer review, mentoring and clinical supervision.

General practice pharmacy is varied and rewarding, with no two days the same. We offer excellent training, ongoing senior and technician support, and opportunities to develop specialist interests through structured project work in a supportive learning environment. We would welcome applications from newly qualified Pharmacy Technicians. Remote working would be considered for the right candidate.

Main duties of the job

• The purpose of the role is to lead improvements and maximise safe, cost effective and best practice in prescribing by undertaking structured medication reviews and medicines reconciliation following hospital discharge and outpatient appointments.
• Support the safe, effective and cost‑efficient use of medicines across the PCN.
• Process prescription requests within agreed protocols and identify prescribing issues for escalation where appropriate.
• Assist with medication monitoring, recalls, and chronic disease management in line with practice protocols.
• Respond to medicines‑related queries from patients, carers and the multidisciplinary team.
• Support medicines optimisation initiatives, clinical audits, quality improvement projects and patient safety work.
• Contribute to reducing medicines waste and improving prescribing quality.
• Work collaboratively with GPs, clinical pharmacists, nurses, care homes, community pharmacies and secondary care to ensure seamless patient care.
• Maintain accurate and timely clinical records using the practice clinical system.
• Participate in service development, team meetings, training and continuing professional development.
• Work within professional standards, local policies and procedures, maintaining patient confidentiality and promoting high‑quality care.

About us

South Kerrier Primary Care Network is a collaborative group of GP practices working together to deliver high quality, person centred care to our local communities across South Kerrier, Cornwall. By sharing expertise, resources and innovation, the PCN aims to improve health outcomes, reduce health inequalities and enhance access to services for our patient population. South Kerrier PCN works closely with partner organisations across the NHS, community services, voluntary and social care sectors to ensure coordinated, joined up care.

We are committed to continuous quality improvement, workforce development and supporting staff wellbeing, creating a positive and inclusive working environment where individuals are valued and supported to develop their skills. Our PCN is focused on delivering national and local priorities, including improving access, supporting population health management and developing new models of care that meet the evolving needs of our communities. Staff turnover has been very low and positions have become available due to personal professional development of previous post holder.

Job responsibilities

The PCN Pharmacy Technician plays an essential role in supporting safe, effective, and efficient use of medicines across GP practices within the Primary Care Network. Working under the supervision of Clinical Pharmacists and GPs, the postholder supports medicines optimisation, repeat prescribing processes, medicines reconciliation, and patient-facing medicines support to improve health outcomes and reduce medicines‑related risks.

• Conduct medicines optimisation tasks including running searches, supporting medication reviews, and completing medicines reconciliation following hospital discharge.
• Support identification of patients suitable for Structured Medication Reviews (SMRs).
• Promote safe, evidence-based and cost-effective use of medicines across PCN practices.
• Process repeat prescription requests using agreed clinical protocols.
• Act as a champion for Electronic Repeat Dispensing (eRD), supporting staff training and working with local community pharmacies.
• Help improve repeat prescribing workflows to reduce waste and clinical risk.
• Provide information and advice to ensure patients get the best from their medicines.
• Respond to patient queries via phone or face to face and elevate complex issues to a pharmacist or GP.

Medicines Safety & Governance

• Action MHRA alerts and patient safety notifications; elevate complex alerts where necessary.
• Ensure safe medicines reconciliation during transitions of care.

Clinical & Administrative Support

• Review clinical letters and discharge summaries to make appropriate medication changes within competence.
• Participate in audits focusing on high risk medicines and contribute to quality improvement projects.
• Support shared care protocols in collaboration with pharmacists for patients on high‑risk medications.

Collaboration & Multidisciplinary Working

• Work closely with Clinical Pharmacists, GPs, nurses, community pharmacies, ICB medicines management teams, and care homes.
• Promote medicines optimisation culture throughout PCN practices.

Person Specification

• Registered Pharmacy Technician with the General Pharmaceutical Council GPhC.
• Level 3 BTEC NVQ in Pharmaceutical Science or equivalent recognised qualification.
• Evidence of Continuing Professional Development CPD.
• Completion of post-registration training relevant to the role.
• Primary Care Pharmacy Education Pathway completion.

Clinical Skills

• Ability to communicate information effectively with people at all levels.
• Demonstrate personal accountability, emotional resilience and work well under pressure.
• Ability to record accurate clinical notes.
• Understanding of safeguarding adults and children.
• Good clinical system IT knowledge.
• Broad knowledge of clinical governance.
• Problem solving and analytical skills.

Personal Qualities

• Effective time management.
• Demonstrate personal accountability, emotional resilience and work well under pressure.
• Ability to follow legal, ethical and professional policies/procedures and codes of conduct.
• Knowledge of IT systems including the ability to use word processing skills, emails and the internet.
• Ability to use own initiative, discretion, and sensitivity.
• Able to get along with people from all backgrounds and communities, respecting lifestyles and diversity.
• Ability to identify risk and assess/manage risk when working with individuals.
• Ability to work as a team member and autonomously.
• Good interpersonal skills.
• Good organisational skills.
• Sensitive and empathetic in distressing situations.
• Commitment to ongoing professional development.
• Problem solver with the ability to process information accurately and effectively.
• Knowledge of and ability to work to key policies and procedures.
• Clear, polite telephone manner.

Experience

• Experience working as a qualified Pharmacy Technician.
• Experience of medicines management and dispensing processes.
• Experience working with multidisciplinary teams.
• Experience maintaining accurate pharmaceutical records.
• Experience of working in a primary care setting.
• Understanding and knowledge of healthcare provision in GP practices.
• An appreciation of the new NHS landscape including the relationship between individual organisations, PCNs and the commissioners.
• Knowledge of System1 clinical system.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.