IT Support Specialist IT London

Helsing is a defence AI company. Our mission is to protect our democracies and achieve technological leadership so that open societies can continue to make sovereign decisions and control their ethical standards. We believe we have a special responsibility to be thoughtful about the development and deployment of powerful technologies like AI, and take this responsibility seriously. We are an ambitious and committed team of engineers, AI specialists and customer‑facing programme managers. We are looking for mission‑driven people to join our European teams and apply their skills to solve the most complex and impactful problems. We embrace an open and transparent culture that welcomes healthy debates on the use of technology in defence, its benefits, and its ethical implications.

Role Description

As an IT Support Engineer, you will be the first line of defence for our employees’ day‑to‑day technology experience in our UK or German office. You'll keep people productive by resolving issues quickly, owning the device and account lifecycle, and ensuring meeting rooms, endpoints, and SaaS tools "just work". You will work closely with our wider IT Engineering team to spot recurring problems, automate them away, and continuously raise the bar on the quality of IT service across Helsing – directly enabling the engineers, AI specialists, and program managers building capabilities that protect our democracies.

Responsibilities

• Provide technical support to end‑users via Slack, email, and in‑person troubleshooting hardware, software, identity, and connectivity issues across macOS, Windows, and iOS.
• Own and triage tickets in Jira Service Management, ensuring timely resolution, clear communication, and appropriate escalation of complex issues to the IT Engineering team.
• Manage the full user and device lifecycle: onboarding, offboarding, joiners/movers/leavers, MDM enrolment, account provisioning, and access reviews.
• Proactively maintain local video‑conferencing hardware, meeting rooms, printers, and other office IT, and provide hands‑on support for company events and town halls.
• Administer day‑to‑day operations in Microsoft 365 (Entra ID, Exchange, SharePoint, Teams) and other SaaS tools used across Helsing.
• Build and maintain documentation, runbooks, and self‑service knowledge content to scale the team’s impact.
• Identify recurring issues and partner with IT Engineering to design longer‑term fixes and automations.

Requirements

• 3+ years of experience in an IT support role, ideally including L2/L3 responsibilities in a fast‑moving environment.
• Hands‑on experience supporting macOS, Windows, and iOS, and a solid grasp of identity, endpoint, and SaaS troubleshooting.
• Enjoy solving technical problems, be eager to learn new technologies, and have a genuine passion for helping others succeed.
• Can prioritise and manage multiple competing tasks calmly in a dynamic environment.
• Proactive mindset – spot and resolve potential issues before they become outages or tickets.
• Customer‑first attitude with strong communication skills and a focus on delivering an excellent user experience.
• Values align with ownership, initiative, dedication to mission, speed, and inclusiveness.
• Feel strongly about the right of democracies to defend their sovereignty through the fielding of capabilities that bolster deterrence and decisive action.

We encourage you to apply even if you don't meet all the listed qualifications; ability and impact cannot be summarised in a few bullet points.

Nice to Have

• Experience working with M365, specifically Entra ID, Exchange, and SharePoint.
• Experience working with Mobile Device Management tools like Intune, Jamf, and JumpCloud.
• Experience working with PowerShell or Python to automate workflows.
• Hands‑on experience with networking concepts such as Zero Trust and VPN troubleshooting.
• Experience working in a fast‑growing startup or a high‑paced, dynamic environment.

Benefits

• A focus on outcomes, not time‑tracking.
• Competitive compensation and VSOP options.
• Relocation support.
• Social and education allowances.
• Regular company events and all‑hands to bring together employees as one team across Europe.
• A hands‑on onboarding programme that allows you to build tooling and applications used across the company.

Helsing is an equal opportunities employer. We are committed to equal employment opportunity regardless of race, religion, sexual orientation, age, marital status, disability or gender identity. Please do not submit personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, data concerning your health, or data concerning your sexual orientation.