Job Title:
Customer Data Support Coordinator
Location:
Hybrid (Manchester and Home) — 3 days in-office / 2 days WFH
Job Type:
Full-time
Reports To:
Operations Manager
Key Relationships:
Customer Service Team, Account Management Team, Operations Team, Sales Team, Tech Team
About Us:
Helpthemove are the UK’s leader in utility notification software. Our award winning platform automates change of tenancy notifications to councils, water companies and energy suppliers, so our clients can spend time where it’s needed. We have over 12 years of experience catering to the private lettings, social housing and build to rent sectors.
Job Overview:
As a Customer Data Support Coordinator, you will be the human bridge between our data and our customers, turning queries into clear, reassuring answers. Along the way, you’ll improve the customer journey and help deliver the best possible outcomes for our clients. You will help ensure the information behind our services is accurate and up to date, so that issues are identified, resolved and communicated effectively to clients and colleagues. You’ll also help us find smarter ways of getting things right first time, making the most of the tools and technology available to us.
As part of the Operations team, you’ll combine careful attention to data with direct client contact. You will be a point of contact for clients during onboarding, join client calls, and work closely with our Customer Service, Account Management and Sales teams. You’ll also build strong relationships with our partners and suppliers, and help find better ways of working together. Full training is provided, and no technical background is needed.
Responsibilities:
- Review, update and maintain client records so they are accurate and complete
- Liaise with clients, partners and suppliers to resolve queries and discrepancies
- Handle client queries across our communication channels within agreed timescales
- Take ownership of complex or unusual cases that need judgement and a personal touch
- Support new clients through onboarding, join client calls and explain how our services work
- Carry out key operational and administrative processes, and help make them more efficient
- Spot recurring issues, identify the root cause and suggest improvements
- Identify repetitive or manual tasks that could be simplified or automated, and work with colleagues in Product and Tech to improve them
- Use, test and feed back on new tools, automation and AI-assisted processes as they’re introduced
- Support wider Operations activities and projects as the team and business evolve
Skills & Experience:
- Previous experience in a customer service, administration or operations role
- A commitment to delivering a consistently high standard of service, both internally and externally
- Excellent attention to detail, with strong data accuracy and problem-solving skills
- The confidence to build rapport and lasting relationships with colleagues, clients and partners
- Excellent verbal and written communication skills
- Effective planning and organisational skills, with the ability to prioritise a high-volume, varied workload
- A proactive, positive attitude and the ability to work both independently and as part of a team
- Curious by nature, you question how things are done and enjoy finding better ways to do them
- Comfortable picking up new systems quickly, with an interest in how technology and AI can make work smarter
- A genuine willingness to learn and the ambition to grow with the business
- GCSE (or equivalent) in Maths and English; experience with CRM systems, spreadsheets, or AI and automation tools is desirable but not essential
No technical background is needed, just curiosity and a willingness to learn new tools. Full training will be provided.
Where It Can Lead:
We are committed to developing our people and promoting from within. As the business grows, you’ll be supported to build your skills, take on greater responsibility and shape your career with us. That could mean progressing upwards within Operations, or moving into areas such as Account Management, Data, and Product.
Benefits:
- Hybrid working (3 days in-office/2 days WFH).
- Salary sacrifice scheme.
- 25 days annual leave (+statutory Bank Holidays).
- City centre location.
Helpthemove is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Customer Data Support Coordinator in Manchester employer: Helpthemove
Helpthemove is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Product Owner to thrive. With a commitment to employee growth, we offer opportunities for professional development and the chance to work on cutting-edge solutions in the PropTech sector. Located in a vibrant area, our team enjoys a supportive environment that values autonomy and creativity, ensuring that every contribution is meaningful and impactful.
