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- Tasks: Support the care team and ensure high standards of care for customers.
- Company: Helping Hands is a leading home care provider with over 150 branches across England and Wales.
- Benefits: Enjoy career progression, 25 days leave, discounts, and support for qualifications.
- Why this job: Join a passionate team making a real difference in people's lives at home.
- Qualifications: Level 3 Diploma in Adult Care or willingness to achieve it; supervisory experience required.
- Other info: We promote diversity and inclusivity, ensuring a comfortable work environment for everyone.
The predicted salary is between 30000 - 42000 £ per year.
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Since 1989, we\’ve supported adults of all ages to maintain their independence and stay in the place they know and love. Because, life is better at home.
Helping Hands is the nation\’s most widely rated home care provider and the only one to be endorsed as a Centre of Excellence by Skills for Care. We have over 150 branches across England and Wales and we\’re looking for Care Coordinators who are as passionate about what they do as we are to join our growing team.
Being a Care Coordinator with Helping Hands is about more than just rota management. You will be responsible for supporting the Registered Care Manager with recruitment, business development and ensuring we are always delivering the highest possible standard of care.
As a Care Coordinator you\’ll be responsible for:
- Supporting the Branch Care Manager by providing care and support to our customers and carers within the local community.
- Ensuring that customers receive the highest standards or care and support through effective allocation of staff.
- Completing direct observations and supervisions for your care teams within the correct timescales.
- Supporting the Branch Care Manager to maintain carer numbers by actively recruiting new team members and guiding them through the recruitment process.
- Reassessing customers to ensure care plans are reflective of customer\’s needs and condition.
- Actively seeking new business opportunities and supporting the commercial growth of the branch.
- Ensuring that the highest levels of customer service are always provided.
About You
To be successful in this role you\’ll need to have a Level 3 Diploma in Adult Care or be willing to work towards achieving this. Additionally, you\’ll need to have knowledge of regulatory requirements and best practice in line with CQC/CIW guidance and experience of working within the care sector at supervisory level. You\’ll also need to have a full UK driving licence and access to your own vehicle.
What\’s in it for you?
At Helping Hands, we recognise that running a branch is a lot of responsibility and we have an excellent support network to assist you with all things HR, Compliance and Business Development. You will have access to a wide range of benefits including:
- Career progression opportunities
- 25 days annual leave
- Blue Light Card offering discounts from business and services
- Access to our employee assistance programme
- Support to complete nationally recognised qualifications
- Refer a friend scheme
- Annual salary review
Helping Hands is committed to promoting a diverse and inclusive workforce as we believe this develops a comfortable working environment for all our staff. All applications will be treated fairly in line with our Equality and Diversity Policy.
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Care Coordinator employer: Helping Hands
Contact Detail:
Helping Hands Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Care Coordinator
✨Tip Number 1
Familiarise yourself with the values and mission of Helping Hands. Understanding their commitment to maintaining independence for adults will help you align your passion for care with their goals during any discussions.
✨Tip Number 2
Network within the care sector, especially with professionals who have experience in roles similar to Care Coordinator. This can provide you with insights into the role and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss your knowledge of regulatory requirements and best practices in care. Being able to articulate your understanding of CQC/CIW guidance will demonstrate your readiness for the role.
✨Tip Number 4
Showcase your leadership skills by sharing examples of how you've successfully managed teams or projects in the past. This will highlight your capability to support the Branch Care Manager effectively.
We think you need these skills to ace Care Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of a Care Coordinator. Tailor your application to highlight relevant experience and skills that align with these expectations.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in the care sector, particularly in supervisory roles. Mention specific examples of how you've supported teams or improved care standards.
Showcase Your Qualifications: Make sure to mention your Level 3 Diploma in Adult Care or your willingness to obtain it. If you have knowledge of regulatory requirements and best practices, include this information to demonstrate your suitability for the role.
Personalise Your Application: Address your application to the hiring manager if possible, and express your passion for providing high-quality care. Share why you want to work with Helping Hands and how you can contribute to their mission.
How to prepare for a job interview at Helping Hands
✨Show Your Passion for Care
Make sure to express your genuine passion for helping others during the interview. Share personal experiences or stories that highlight your commitment to providing high-quality care, as this aligns with the values of Helping Hands.
✨Demonstrate Knowledge of Regulatory Standards
Familiarise yourself with the regulatory requirements and best practices in line with CQC/CIW guidance. Be prepared to discuss how you have applied these standards in previous roles, showcasing your understanding of the care sector.
✨Highlight Your Recruitment Experience
Since recruitment is a key part of the Care Coordinator role, be ready to talk about your experience in hiring and training staff. Discuss any successful strategies you've used to attract and retain quality team members.
✨Prepare Questions About Business Development
As the role involves supporting business growth, come prepared with questions about the company's current initiatives and future plans. This shows your interest in contributing to the branch's success and your proactive approach to the role.
