Care and Training Practitioner
Department: West 3
Employment Type: Permanent - Full Time
Location: Cardiff
Reporting To: Beth Shankland
Compensation: £26,500 - £28,500 / year
Description
Extraordinary Care. Extraordinary Culture. Extraordinary Careers.
Helping Hands was built on kindness and it still guides everything we do today. We’re a purpose-driven team helping people live well in the homes they love. Join us, and you’ll be part of a supportive, ambitious community where your work truly matters, and your growth is genuinely valued.
As a Care and Training Practitioner with Helping Hands, you’ll play a vital role in shaping exceptional care, supporting new carers from their very first interview through to their full onboarding journey. You’ll coach, guide and uplift your team while helping the branch maintain quality, compliance and meaningful relationships with customers. It’s a role full of purpose, variety and real impact.
What you’ll do
- Train, mentor and support new carers so they feel confident, capable and ready to deliver extraordinary care.
- Assist the branch team with compliance, auditing and documentation.
- Complete spot checks and supervisions to maintain high standards across your care team.
- Visit customers to review care plans, ensuring they remain accurate, safe and person-centred.
- Carry out risk assessments with care, clarity and professionalism.
- Support on-call duties in line with the branch rota.
What you’ll bring
- Experience as a Care Assistant and a desire to take the next step in your career.
- A full, UK driving licence and access to a roadworthy, insured vehicle.
- Strong communication skills and a supportive, encouraging approach to working with others.
- A keen eye for detail and confidence in maintaining compliance and quality standards.
- A people-first mindset – calm, kind and ready to lead by example.
Why Helping Hands?
- 25 days’ annual leave plus bank holidays.
- Eligibility for the Blue Light Card with hundreds of national discounts.
- Employee Assistance Programme for wellbeing support.
- A varied role that blends customer visits with team leadership and office collaboration.
- Genuine pathways for growth and development within a nationwide, award-winning care provider.
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Care and Training Practitioner in Cardiff employer: Helping Hands Homecare
Helping Hands is an exceptional employer that prioritises kindness and support, creating a nurturing environment for Care Assistants in Chelmsford. With flexible shift patterns, competitive pay, and opportunities for professional growth through recognised qualifications, you’ll be part of a dedicated team making a meaningful impact in the lives of others. Join us to enjoy a culture that values compassion and offers unique benefits like early pay access and a Blue Light Card for discounts.
