ER Manager
Department: People
Employment Type: Permanent - Full Time
Location: Alcester
Compensation: £65,000 / year
Description
Extraordinary Care. Extraordinary Culture. Extraordinary Careers.
At Helping Hands, kindness is our foundation. From our first kitchen-table beginnings to the thousands-strong team we are today, we're united by one belief: everyone deserves to live well in the place they call home. If you're passionate about using your financial skills to support a purpose-driven organisation and want a role where your work genuinely helps families receive exceptional care, there's a place for you here.
As part of our growing People function, we're looking for a highly capable Employee Relations (ER) Manager to lead a market-leading ER service that protects our culture, strengthens capability and supports the business through effective, commercially minded ER expertise. You'll bring strong technical knowledge, confidence in high-risk case management and the ability to influence senior leaders, while shaping the future of ER within a fast-paced, people-first organisation.
We're open to hiring someone on either a 6-month fixed-term contract or a permanent basis.
Key Responsibilities
- Lead the ER strategy and deliver a high-quality, business-partnering service.
- Manage complex and high-risk ER cases, providing expert advice to senior leaders.
- Build, lead and develop a high-performing ER team.
- Strengthen ER capability across line managers and leaders.
- Maintain robust ER policies, processes and systems, using data to drive improvements.
- Ensure ongoing compliance with employment legislation and manage organisational responses to change.
- Develop strong internal and external relationships, including ACAS, legal advisers and unions.
- Oversee ER KPIs, reporting and continuous improvement.
- Manage ER budgets, legal spend and settlement agreements.
Skills, Knowledge and Expertise
Essential
- Experienced, commercially minded ER leader from a fast-paced, high-volume, multi-site environment.
- Strong technical ER expertise including change, TUPE, tribunals, ACAS conciliation, settlement agreements and union engagement.
- Proven ability to influence, challenge and coach senior leaders.
- Skilled people leader with experience building high-performing teams.
- Strong analytical, problem-solving and decision-making capability.
- Excellent communication and relationship-building skills.
- Highly organised, proactive and delivery-focused.
- Strong commercial acumen with a customer-first approach.
- Tech-savvy, data-driven and comfortable working with HR systems.
- High levels of integrity, resilience and sound judgement.
Desirable
- Change management experience.
- Exposure to HR systems that support ER case tracking.
- Experience working in regulated environments.
- Multi-sector experience.
Benefits
- Be part of a growing national organisation with real purpose.
- Genuine opportunities for career progression
- 25 days' annual leave (rising to 26 after two years).
- Blue Light Card discounts.
- Employee assistance programme.
- A workplace that celebrates diversity and champions inclusion - everyone is welcome.
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ER Manager in Alcester employer: Helping Hands Homecare
Helping Hands is an exceptional employer that prioritises kindness and support, creating a nurturing environment for Care Assistants in Chelmsford. With flexible shift patterns, competitive pay, and opportunities for professional growth through recognised qualifications, you’ll be part of a dedicated team making a meaningful impact in the lives of others. Join us to enjoy a culture that values compassion and offers unique benefits like early pay access and a Blue Light Card for discounts.
