At a Glance
- Tasks: Lead a caring team to deliver exceptional support in your community.
- Company: Helping Hands, a purpose-driven team focused on kindness and care.
- Benefits: Competitive salary, bonus potential, 25 days annual leave, and career development.
- Other info: Join a diverse workplace that values inclusion and personal growth.
- Why this job: Make a real difference in people's lives while growing your career.
- Qualifications: Experience in leadership, strong communication skills, and a passion for care.
The predicted salary is between 31500 - 38500 £ per year.
Application Deadline: 25 January 2027
Department: West 9
Employment Type: Full Time
Location: Stoke-on-Trent
Reporting To: Joanne Coney
Compensation: £42,500 / year
Description: Earn up to £48,500 a year | Up to £42,500 base salary + £6,000 bonus potential
Extraordinary Care. Extraordinary Culture. Extraordinary Careers.
Helping Hands was built on kindness and it still guides everything we do today. We’re a purpose-driven team helping people live well in the homes and communities they love. Join us, and you’ll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts.
As a Registered Care Manager, you’ll lead the delivery of exceptional care within your local community. You’ll guide and inspire your team, uphold the highest quality standards, and make sure every customer receives safe, personalised support they can rely on. It’s a role with real influence, shaping services, strengthening relationships, and helping your branch grow with heart and confidence.
What you’ll do:
- Lead your branch with warmth and clarity, creating a high-performing, values-driven team where everyone feels supported and able to thrive.
- Ensure every customer receives outstanding care, from regular visits to respite and Live-in services – championing quality, safety, and consistency.
- Maintain full regulatory compliance across your services, driving a “right first time” culture and responding swiftly to improvements when needed.
- Build strong relationships across your community, including healthcare professionals, local authorities, GPs and partners, to grow your customer base and strengthen Helping Hands’ reputation.
- Collaborate closely with internal teams across Operations, People, Quality, Finance and Marketing to deliver great outcomes for customers and our teams.
- Monitor performance, manage budgets, and identify opportunities to improve efficiency, profitability and service delivery.
- Support your Area Care Manager and fellow leaders by sharing best practice and helping embed a culture of excellence across your region.
What you’ll bring:
- A real passion for people, care and community.
- Experience leading teams, inspiring others, building capability, and driving strong performance.
- Excellent communication and relationship-building skills, with the confidence to influence both internal and external partners.
- Strong commercial awareness, with experience managing budgets, KPIs and business performance.
- A solid understanding of regulatory requirements, quality frameworks and compliance best practice.
- Outstanding organisational and planning skills, with the resilience to thrive in a fast-moving environment.
- Confidence using data, systems and technology to inform good decision-making.
- Experience working with third-party providers, contractors or partners.
- A flexible, adaptable mindset and a drive to deliver meaningful results.
Desirable:
- Experience in the care sector or a related field.
- Level 5 qualification in Leadership and Management for Care (or willingness to work towards it).
- Knowledge of CQC or CIW regulatory standards.
- Previous management experience within care.
Why Helping Hands?
- Clear career development pathways and genuine opportunities to grow.
- 25 days’ annual leave (rising to 27 with service).
- Blue Light Card discounts.
- Employee assistance programme.
- Support with nationally recognised qualifications.
- Refer-a-friend bonus scheme.
- A workplace that celebrates diversity and champions inclusion. Everyone is welcome.
Branch Care Manager in Newcastle under Lyme employer: Helping Hands Homecare, Inc.
Helping Hands is an exceptional employer that prioritises kindness and support, creating a nurturing environment for Care Assistants in Taunton. With flexible shift patterns, competitive pay, and opportunities for professional growth through training and qualifications, employees can thrive while making a meaningful impact in their communities. Join a purpose-driven team where your compassion and dedication truly matter, and enjoy benefits like paid mileage, early pay access, and a FREE Blue Light Card for discounts.
Contact Details:
Helping Hands Homecare, Inc. Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Branch Care Manager in Newcastle under Lyme
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Helping Hands Homecare, Inc..
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Helping Hands Homecare, Inc..
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Helping Hands Homecare, Inc., don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Branch Care Manager in Newcastle under Lyme
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Helping Hands Homecare, Inc..
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Helping Hands Homecare, Inc..
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Helping Hands Homecare, Inc.. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Helping Hands Homecare, Inc.. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Helping Hands Homecare, Inc.
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Helping Hands Homecare, Inc.’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
