On Call Operator
Department: Customer Care Hub
Employment Type: Zero Hours
Location: Alcester
Reporting To: Samantha Callow
Compensation: £15.55 / hour
Description
An exciting opportunity to join our fast paced operations team as a Call Operator to ensure that we deliver an out of hours service that is customer focussed and effective in dealing with any emergencies outside of the regular business opening hours.
This is a weekend-only position, with working hours scheduled every Sunday and alternate Saturdays.
Key Responsibilities
- Provide practical support to all customers and staff
- Ensure that quality, standards and efficiency of our service are maintained out of hours
- Manage reconciliation and logging of visits to support timely invoicing and payroll
- Meet performance targets for speed, efficiency and quality when responding to customer and staff requests
- Liaise with Branch Managers, Care Coordinators, Field Care Supervisors and third parties to gather information and resolve issues
- Record customer and staff complaints
About you
You will have experience working in a call centre environment and have the willingness to undertake the appropriate training and induction including systems and data training.
The ideal candidate will be a natural communicator, have excellent negotiating skills and have the ability to think and work flexibly. You will also be highly organised, motivated and passionate about delivering excellent customer service.
Benefits
This position offers the flexibility to work around your own availability and we have early morning, evening and weekend shift options. In addition you will also have access to a wide range of employee benefits such as:
- Employee Assistance Programme
- Employee Benefits portal
- Accrual of Annual Leave
- Part time and work from home options
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On Call Operator in Alcester employer: Helping Hands Homecare, Inc.
Helping Hands is an exceptional employer that prioritises kindness and support, creating a nurturing environment for Care Assistants in Taunton. With flexible shift patterns, competitive pay, and opportunities for professional growth through training and qualifications, employees can thrive while making a meaningful impact in their communities. Join a purpose-driven team where your compassion and dedication truly matter, and enjoy benefits like paid mileage, early pay access, and a FREE Blue Light Card for discounts.
Contact Details:
Helping Hands Homecare, Inc. Recruitment Team
