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- Tasks: Conduct audits to ensure quality standards in home care services.
- Company: Helping Hands is a leading UK home care provider, dedicated to supporting independence since 1989.
- Benefits: Enjoy a fully remote role with flexible hours and opportunities for professional growth.
- Why this job: Make a real impact on care standards while working in a supportive and respected team.
- Qualifications: Strong knowledge of CQC/CIW regulations and experience in compliance or quality roles required.
- Other info: Competitive salary up to £32,000 and a chance to shape national care standards.
The predicted salary is between 24000 - 32000 £ per year.
Quality Auditor
At Helping Hands, we\’ve been caring since 1989-supporting adults to remain safe and independent in the place they love most: their own home. We\’re proud to be one of the UK\’s largest and most respected home care providers, and we\’re growing every year.
We\’re now looking for an experienced Quality Auditor to join our quality team. If you\’re passionate about service excellence, understand compliance inside and out, and want to influence care standards at a national level, this could be the perfect role for you.
What You\’ll Be Doing
As a Quality Auditor, you\’ll play a key role in ensuring our services meet and exceed internal standards and regulatory requirements (CQC and CIW). You\’ll independently audit branches and services, identify areas for improvement, and help embed a culture of quality across the organisation.
You\’ll also collaborate with our Quality Business Partners, Branch Managers, and operational leaders to drive best practice and continuous improvement that directly benefits our customers and carers.
Key Responsibilities
- Plan and carry out internal audits across the organisation in line with our quality audit schedule
- Evaluate services against CQC and CIW standards and provide expert guidance on improvements
- Identify trends, risks, and opportunities for improvement and create clear, actionable reports
- Monitor and validate corrective actions through to completion
- Support services with preparation for regulatory and commissioner inspections
- Work with branch teams to ensure policies, procedures and quality standards are fully embedded
- Share best practices across regions to drive consistent excellence in care
- Collaborate with internal teams (e.g. L&D, HR, GDPR) to support compliance and improvement
- Maintain up-to-date knowledge of industry regulations and contribute to policy development
What We\’re Looking For
Essential:
- Strong knowledge of CQC and/or CIW regulatory frameworks
- Proven experience in a compliance or quality role within the health or social care sector
- Skilled in auditing, writing reports, and making practical recommendations
- Excellent analytical and communication skills
- Highly organised, self-motivated, and solution-focused
- Passionate about person-centred care and service improvement
Desirable:
- Diploma in Health & Social Care
- ISO 9001 Lead Auditor qualification or equivalent
- Diploma in Quality Assurance or IOSH certification
Why Join Helping Hands?
- Fully remote role with flexible working
- Join a supportive, experienced quality team
- Help shape national standards and deliver real impact
- Opportunities for professional development and continuous improvement
- Be part of a respected brand with over 150 branches nationwide
- Competitive salary of up to £32,000 a year
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Quality Auditor employer: Helping Hands Home Care
Contact Detail:
Helping Hands Home Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Quality Auditor
✨Tip Number 1
Familiarise yourself with the CQC and CIW regulatory frameworks. Understanding these standards inside and out will not only help you in the interview but also demonstrate your commitment to quality care.
✨Tip Number 2
Network with professionals in the health and social care sector. Engaging with others who have experience in quality auditing can provide valuable insights and may even lead to referrals or recommendations.
✨Tip Number 3
Prepare to discuss specific examples of how you've improved compliance or quality in previous roles. Being able to articulate your impact will set you apart from other candidates.
✨Tip Number 4
Stay updated on the latest trends and changes in health and social care regulations. Showing that you're proactive about your professional development can impress potential employers.
We think you need these skills to ace Quality Auditor
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Quality Auditor position. Familiarise yourself with CQC and CIW standards, as well as the specific duties mentioned in the job description.
Tailor Your CV: Customise your CV to highlight relevant experience in compliance or quality roles within the health or social care sector. Emphasise your auditing skills, report writing abilities, and any qualifications that align with the job requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for service excellence and person-centred care. Use specific examples from your past experiences to demonstrate how you can contribute to improving care standards at Helping Hands.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for a Quality Auditor role.
How to prepare for a job interview at Helping Hands Home Care
✨Understand the Regulatory Frameworks
Make sure you have a solid grasp of the CQC and CIW standards. Be prepared to discuss how your experience aligns with these regulations and how you can ensure compliance in the role.
✨Showcase Your Auditing Skills
Be ready to provide examples of past audits you've conducted. Highlight your ability to identify areas for improvement and how your recommendations led to positive changes in previous roles.
✨Demonstrate Your Communication Skills
As a Quality Auditor, you'll need to communicate effectively with various teams. Prepare to discuss how you've successfully collaborated with others to drive best practices and improve service quality.
✨Express Your Passion for Quality Care
Convey your commitment to person-centred care and service improvement. Share any relevant experiences that illustrate your dedication to enhancing care standards and making a real impact.
