People Services Leader

Location: Hybrid – Alcester, 50% in support office, 50% working from home

Salary and benefits: £competitive, 25 days annual leave plus bank holidays

Contract: Interim for up to 12 months | Start: ASAP

About us

At Helping Hands we’re passionate about offering an industry-leading premium home care service and have been helping people live well in the homes and communities they love for decades. We are a values-led organization and this is a great opportunity to join an established People Services team and really make an impact.

The role

We’re looking for an experienced and driven People Services Leader to step into a critical interim role to support with an upcoming maternity leave. This is a unique opportunity to lead a high-performing team and ensure the seamless delivery of people administration services that are essential to our employee experience and operational success.

This role is about more than managing processes—it’s about enabling leaders, improving colleague and candidate experience, and ensuring we meet the highest standards of compliance and service.

Key Responsibilities

• Oversee all aspects of people administration, including onboarding, offboarding, lifecycle changes, and internal audits.
• Lead continuous improvement initiatives, drive digitisation and automation, and embed a customer-first mindset across the team.
• Shape policy, manage risk, and support wider People Team projects.

What We’re Looking For

• Proven leadership in HR operations or shared services
• Strong understanding of compliance, legislation, and high-volume onboarding
• A track record of driving process improvement and service excellence
• Excellent stakeholder management and communication skills
• Tech-savvy with strong data and analytical capabilities

This is a high-impact role in a values-led organisation where people truly matter. If you’re ready to lead with purpose, deliver meaningful change, and support a team that’s central to our people strategy, we’d love to hear from you.