At a Glance
- Tasks: Be the friendly voice guiding customers to their perfect care solutions.
- Company: Join a family-oriented company with over 60,000 satisfied families.
- Benefits: Earn up to £30,000 OTE with uncapped bonuses and great employee perks.
- Other info: Enjoy a dynamic work environment with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while hitting exciting sales targets.
- Qualifications: Experience in sales, excellent communication, and a passion for helping others.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Role: Inbound Sales Advisor (Customer Care Specialist)
Location: Hybrid from Alcester near Redditch
Hours: 40 hours per week, Monday to Friday 8 hours shifts between 8am and 7pm, one weekend in every 5
Since 1989, we have supported adults of all ages to maintain their independence and stay in the place they know and love. We operate with family values at our core and have supported over 60,000 families across 140 branches plus our Support Office in Alcester, Warwickshire. We are looking for experienced and self-motivated Inbound Telesales Advisors to join our team on a full-time permanent basis.
As an experienced Inbound Sales Advisor, you will be the first point of contact for prospective customers. You will provide expert advice about what type and level of care would be perfect for them, working in a friendly team with a high-performance culture. You will be rewarded with a competitive base salary and an uncapped commission structure.
What\'s in it for you?
If you enjoy a positive, fast-paced environment and are motivated by targets, this role offers an uncapped commission scheme in addition to a generous base salary.
We also offer many other employee benefits, including:
- £30,000 OTE with uncapped bonus structure
- FREE Blue Light Card national discount card for hundreds of retailers
- Access to our Employee Assistance Program supporting you in times of need
What we need from you
Main Responsibilities:
- Answer incoming calls from potential customers, identify their needs and ensure they receive their ideal, bespoke care solution
- Nurture customers through the sales process and manage our CRM database
- Work with sales targets in a dynamic environment
- Shifts between 8am and 7pm, Monday to Friday, office-based in Alcester
- Weekend working 1 in every 5 weekends with alternative arrangements or pay
- Shared Bank Holiday coverage
Skills/Experience
- Experience in a telephone inbound/outbound sales role
- Excellent communication skills with the ability to show empathy and understanding
- Good listening skills with attention to detail
- Experience in meeting and exceeding KPIs and targets
Helping Hands is committed to promoting a diverse and inclusive workforce and will treat all applications fairly in line with our Equality and Diversity Policy.
Seniority level
- Not Applicable
Employment type
- Full-time
Job function
- Sales and Customer Service
Industries
- Hospitals and Health Care
Inbound Sales Advisor in Alcester employer: Helping Hands Home Care
Helping Hands is an exceptional employer that prioritises family values and employee well-being, making it a rewarding place to work as an Inbound Sales Advisor. Located in Alcester, you will thrive in a supportive, high-performance culture with opportunities for personal growth, competitive salaries, and an uncapped commission structure. Enjoy additional benefits such as a FREE Blue Light Card for discounts and access to our Employee Assistance Program, ensuring you feel valued and supported in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Inbound Sales Advisor in Alcester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and the services they offer. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your pitch! Role-play common sales scenarios with a friend or family member. This will boost your confidence and help you refine your communication skills, making you more effective during those crucial calls.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our awesome team at Helping Hands.
We think you need these skills to ace Inbound Sales Advisor in Alcester
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role like Inbound Sales Advisor where empathy is key.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your experience in inbound sales and how it relates to helping customers find their ideal care solutions. This shows us that you understand what we're looking for!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your skills and experiences.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Helping Hands Home Care
✨Know the Company Inside Out
Before your interview, take some time to research the company’s history, values, and mission. Understanding their commitment to supporting families and maintaining independence will help you align your answers with their core values.
✨Showcase Your Sales Skills
Prepare specific examples from your past experiences where you successfully met or exceeded sales targets. Highlight your ability to listen to customer needs and provide tailored solutions, as this is crucial for an Inbound Sales Advisor role.
✨Practice Empathy in Communication
Since this role involves helping customers find the right care solutions, practice demonstrating empathy during your responses. Use role-play scenarios to get comfortable with showing understanding and compassion while discussing sensitive topics.
✨Prepare Questions to Ask
At the end of the interview, you’ll likely have the chance to ask questions. Prepare thoughtful queries about the team culture, performance metrics, and opportunities for growth within the company. This shows your genuine interest in the role and the organisation.
