At a Glance
- Tasks: Lead the strategy for business systems and drive digital transformation across the organisation.
- Company: Helping Hands, a purpose-led organisation focused on delivering extraordinary care.
- Benefits: Competitive salary, opportunity to shape technology, and a supportive work culture.
- Other info: Join a diverse team committed to continuous improvement and operational excellence.
- Why this job: Make a real impact on care delivery while leading innovative technology solutions.
- Qualifications: Experience in leading business systems and strong stakeholder engagement skills required.
The predicted salary is between 70000 - 75000 £ per year.
Extraordinary Care. Extraordinary Culture. Extraordinary Careers. At Helping Hands, kindness is our foundation. From our first kitchen‑table beginnings to the thousands‑strong team we are today, we’re united by one belief: everyone deserves to live well in the place they call home. If you’re passionate about creating meaningful experiences and want a role where your work genuinely helps families find the care they need, there’s a place for you here.
With over 7,000 colleagues across the UK, we’re evolving how we use technology to support our people — improving the systems, platforms, and digital capabilities that underpin high-quality care in a complex, people-led organisation. To support this, we’re hiring a Head of Business Systems — a senior leadership role with broad impact across the organisation. This is about defining strategy, creating accountability, and ensuring our technology landscape enables consistent, high-quality delivery at scale.
As Head of Business Systems, you will take ownership of the organisation’s application landscape — shaping strategy, overseeing delivery, and ensuring systems remain secure, reliable, and aligned to operational needs. You’ll sit at the heart of technology and the wider business, ensuring clarity over system ownership, driving performance, and embedding continuous improvement across all platforms. Working closely with senior stakeholders, you’ll translate business priorities into effective technology solutions, ensuring systems not only function well but actively enhance the way our teams deliver care.
Salary: £70,000 - £75,000 per year
What You’ll Be Doing:
- Defining and driving the strategy for enterprise applications in line with business goals
- Leading the evolution of systems towards modern, integrated, and cloud-based solutions
- Taking end-to-end ownership of application lifecycles, from implementation through to optimisation
- Delivering system improvements, integrations, and transformation initiatives across the organisation
- Establishing clear ownership models between technology teams and business stakeholders
- Leading and developing teams across support, development, and systems management
- Ensuring system stability, performance, and resilience across critical platforms
- Managing key supplier relationships, ensuring performance, value, and accountability
What We’re Looking For:
- Significant experience leading business systems or enterprise applications in a complex environment
- A proven ability to deliver large-scale system or digital transformation programmes
- Strong stakeholder engagement skills, with the ability to influence at senior levels
- Solid understanding of application ecosystems, integration, and architecture principles
- Experience managing suppliers and driving value from third-party partnerships
- The ability to create clarity, structure, and accountability across multiple stakeholders
- A delivery-focused mindset, with resilience and a continuous improvement approach
This role will suit someone who has led technology in environments where service quality, compliance, and user experience are critical — not purely back-office or transactional systems.
Desirable:
- Experience within healthcare, care, or other regulated industries
- Knowledge of healthcare systems and interoperability standards
- Familiarity with cloud technologies and modern system architecture
- Exposure to recognised frameworks such as ITIL, PRINCE2, or TOGAF
Why Helping Hands:
We’re a purpose-led organisation, but we also operate at scale — and that brings complexity, pace, and opportunity. This is your chance to:
- Shape the future of business systems across a national organisation
- Deliver technology that directly supports colleagues and improves customer outcomes
- Play a key role in a significant period of digital and operational transformation
- Join a business where people, purpose, and progress go hand in hand
Helping Hands is proud to champion a diverse and inclusive workforce. We welcome applications from people of all backgrounds, experiences and identities.
Head of Business Systems employer: Helping Hands Home Care
At Helping Hands, we pride ourselves on fostering a culture of kindness and support, making us an exceptional employer for those passionate about meaningful work in the care sector. As the Head of Business Systems, you will not only lead transformative technology initiatives but also contribute to a purpose-driven organisation that values employee growth and inclusivity. With a commitment to continuous improvement and a collaborative environment, you'll have the opportunity to shape the future of our systems while enhancing the lives of families across the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Business Systems
✨Tip Number 1
Network like a pro! Reach out to people in your industry, especially those already working at Helping Hands. A friendly chat can give you insider info and maybe even a referral — which is always a bonus!
✨Tip Number 2
Prepare for the interview by understanding their mission and values. Helping Hands is all about kindness and care, so think about how your experience aligns with that. Show them you’re not just a fit for the role, but for their culture too!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've led business systems or digital transformations in the past. Make it relatable and show how your work has made a real difference.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the Helping Hands family.
We think you need these skills to ace Head of Business Systems
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for creating meaningful experiences shine through. We want to see how your values align with our mission of providing extraordinary care and culture.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in leading business systems or enterprise applications. We love seeing how your background fits with the role of Head of Business Systems.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforward communication, so make sure you articulate your skills and experiences without unnecessary fluff.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity to shape the future of business systems at Helping Hands.
How to prepare for a job interview at Helping Hands Home Care
✨Know the Company Inside Out
Before your interview, take some time to research Helping Hands thoroughly. Understand their mission, values, and the specific challenges they face in the healthcare sector. This will not only help you tailor your answers but also show your genuine interest in the role and the organisation.
✨Showcase Your Leadership Skills
As a Head of Business Systems, you'll need to demonstrate strong leadership capabilities. Prepare examples from your past experiences where you've successfully led teams or projects, particularly in complex environments. Highlight how you’ve driven transformation and improved systems, as this aligns with what they’re looking for.
✨Prepare for Stakeholder Engagement Questions
Expect questions about how you engage with senior stakeholders and manage relationships. Think of specific instances where you influenced decision-making or resolved conflicts. Being able to articulate your approach to stakeholder management will be crucial, given the collaborative nature of the role.
✨Discuss Continuous Improvement
Helping Hands values a delivery-focused mindset with a continuous improvement approach. Be ready to discuss how you've implemented changes that enhanced system performance or user experience in previous roles. Share your thoughts on how you would apply this mindset to their technology landscape.
