Extraordinary Care. Extraordinary Culture. Extraordinary Careers.
Helping Hands was built on kindness and it still guides everything we do today. We’re a purpose-driven team helping people live well in the homes and communities they love. Join us, and you’ll be part of a supportive, ambitious team where your work truly matters, and you can grow a career that counts.
As a Care Coordinator, you'll be at the heart of keeping extraordinary care running smoothly. Working closely with your Branch Care Manager, you’ll support carers, customers and the wider community, making sure every visit is well-planned, every team member feels supported, and every customer receives care they can truly rely on.
Department: East 3
Location: Harlow
Compensation: £29,400 - £30,000 / year
What you’ll do
- Support your Branch Care Manager to deliver exceptional care across your local area.
- Allocate carers effectively so customers receive consistent, high-quality support.
- Complete supervisions and observations on time, helping carers grow and maintain great practice.
- Help recruit and onboard new carers, strengthening the branch’s capacity and community impact.
- Review and update care plans so they reflect each customer’s needs, preferences and wellbeing.
- Look for opportunities to grow the branch, supporting local engagement and commercial activity.
- Champion brilliant customer service, ensuring every interaction feels considered and kind.
What you’ll bring
- A Level 3 Diploma in Adult Care (or willingness to work towards it).
- Experience in the care sector, ideally in a supervisory role.
- A good understanding of CQC/CIW regulatory standards and best practice.
- A full UK driving licence and access to your own vehicle.
- Strong communication skills, confidence in decision-making and a supportive, people-first approach.
Why Helping Hands?
- 25 days’ annual leave plus bank holidays.
- Eligibility for the Blue Light Card with hundreds of national discounts.
- Employee Assistance Programme for wellbeing support.
- A varied role that blends customer visits with team leadership and office collaboration.
- Genuine pathways for growth and development within a nationwide, award-winning care provider.
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Care Coordinator in Harlow employer: Helping Hands Home Care
Helping Hands is an exceptional employer that prioritises kindness and community, offering a supportive and ambitious work culture where your contributions truly matter. As an Area Care Manager, you'll benefit from genuine career growth opportunities, a competitive salary with substantial bonus potential, and a commitment to diversity and inclusion, all while leading a dedicated team to provide extraordinary care in the homes of those we serve.
