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- Tasks: Lead the Employee Relations strategy and manage complex cases to support our caring culture.
- Company: Helping Hands, a purpose-driven organisation dedicated to exceptional care.
- Benefits: Up to ÂŁ60,000 salary, 25 days annual leave, and Blue Light Card discounts.
- Other info: Join a diverse team committed to inclusion and career progression.
- Why this job: Make a real impact in a growing organisation that values kindness and community.
- Qualifications: Experienced ER leader with strong technical expertise and people management skills.
The predicted salary is between 43200 - 72000 ÂŁ per year.
Extraordinary Care. Extraordinary Culture. Extraordinary Careers. At Helping Hands, kindness is our foundation. From our first kitchen‑table beginnings to the thousands‑strong team we are today, we’re united by one belief: everyone deserves to live well in the place they call home. If you’re passionate about using your financial skills to support a purpose‑driven organisation and want a role where your work genuinely helps families receive exceptional care, there’s a place for you here.
As part of our growing People function, we’re looking for a highly capable Employee Relations (ER) Manager to lead a market‑leading ER service that protects our culture, strengthens capability and supports the business through effective, commercially minded ER expertise. You’ll bring strong technical knowledge, confidence in high‑risk case management and the ability to influence senior leaders, while shaping the future of ER within a fast‑paced, people‑first organisation.
Salary: Up to ÂŁ60,000 DOE
What You’ll do:
- Lead the ER strategy and deliver a high‑quality, business‑partnering service.
- Manage complex and high‑risk ER cases, providing expert advice to senior leaders.
- Build, lead and develop a high‑performing ER team.
- Strengthen ER capability across line managers and leaders.
- Maintain robust ER policies, processes and systems, using data to drive improvements.
- Ensure ongoing compliance with employment legislation and manage organisational responses to change.
- Develop strong internal and external relationships, including ACAS, legal advisers and unions.
- Oversee ER KPIs, reporting and continuous improvement.
- Manage ER budgets, legal spend and settlement agreements.
What You’ll Bring:
- Experienced, commercially minded ER leader from a fast‑paced, high‑volume, multi‑site environment.
- Strong technical ER expertise including change, TUPE, tribunals, ACAS conciliation, settlement agreements and union engagement.
- Proven ability to influence, challenge and coach senior leaders.
- Skilled people leader with experience building high‑performing teams.
- Strong analytical, problem‑solving and decision‑making capability.
- Excellent communication and relationship‑building skills.
- Highly organised, proactive and delivery‑focused.
- Strong commercial acumen with a customer‑first approach.
- Tech‑savvy, data‑driven and comfortable working with HR systems.
- High levels of integrity, resilience and sound judgement.
Desirable:
- Change management experience.
- Exposure to HR systems that support ER case tracking.
- Experience working in regulated environments.
- Multi‑sector experience.
Why Helping Hands:
- Be part of a growing national organisation with real purpose.
- Genuine opportunities for career progression.
- 25 days’ annual leave (rising to 26 after two years).
- Blue Light Card discounts.
- Employee assistance programme.
- A workplace that celebrates diversity and champions inclusion — everyone is welcome.
At Helping Hands, we’re committed to building a diverse, inclusive community where everyone belongs. All applications are considered fairly in line with our Equality and Diversity Policy.
ER Manager employer: Helping Hands Home Care
Contact Detail:
Helping Hands Home Care Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ER Manager
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at Helping Hands. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Prepare for the interview by researching Helping Hands' culture and values. Show us how your experience aligns with our mission of providing extraordinary care. Tailor your answers to reflect our commitment to kindness and support.
✨Tip Number 3
Practice your responses to common ER scenarios. We want to see how you handle high-risk cases and influence senior leaders. Use real examples from your past to demonstrate your skills and decision-making abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at Helping Hands.
We think you need these skills to ace ER Manager
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for helping others shine through. We want to see how your values align with our mission of providing extraordinary care and support to families.
Tailor Your CV: Make sure your CV is tailored to the ER Manager role. Highlight your experience in managing complex cases and your ability to influence senior leaders. We love seeing how your skills can directly contribute to our culture!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. Remember, we’re looking for strong communication skills!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Helping Hands Home Care
✨Know Your ER Stuff
Make sure you brush up on your Employee Relations knowledge, especially around high-risk case management and compliance with employment legislation. Be ready to discuss specific examples from your past experiences that showcase your expertise in these areas.
✨Showcase Your Leadership Skills
As an ER Manager, you'll need to lead a team effectively. Prepare to talk about your experience in building high-performing teams and how you've influenced senior leaders in previous roles. Use concrete examples to illustrate your leadership style and successes.
✨Be Data-Driven
Since the role involves using data to drive improvements, come prepared with examples of how you've used data analytics in your previous positions. Discuss any KPIs you've managed and how you've leveraged data to enhance ER processes or policies.
✨Build Relationships
Highlight your ability to develop strong internal and external relationships, particularly with ACAS, legal advisers, and unions. Think of instances where your relationship-building skills have led to successful outcomes, and be ready to share those stories during the interview.